How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

I have a Samsung Galaxy a8. After a system reset it requires

Resolved Question:

I have a Samsung Galaxy a8. After a system reset it requires me to log in with my google account details. It accepts these but returns me to the same page requiring them on an endless loop. Thoughts?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi. Welcome to justanswer.Are you entering the correct details which you earlier had in your android (Google account details) and make sure you are connected to internet. Are you?
Customer: replied 1 year ago.
Yes
Expert:  nathan_mills replied 1 year ago.
Are you getting any message?
Customer: replied 1 year ago.
No. Just takes me back to same screen. Meanwhile Google email to say my details have been used to log on to my a8!
Expert:  nathan_mills replied 1 year ago.
Have you tried switching it off and then on again. Try the setup process again.
Customer: replied 1 year ago.
Yes several times
Expert:  nathan_mills replied 1 year ago.
Try resetting it again.
Customer: replied 1 year ago.
No change
Expert:  nathan_mills replied 1 year ago.
Have you tried bypassing the log in screen.
Customer: replied 1 year ago.
How?
Expert:  nathan_mills replied 1 year ago.
WATCH THIS VIDEO and follow all these instructions.
Expert:  nathan_mills replied 1 year ago.
Did you follow the steps?
Customer: replied 1 year ago.
Doing now
Expert:  nathan_mills replied 1 year ago.
Okay. Reply when you are done.
Customer: replied 1 year ago.
Done!
Expert:  nathan_mills replied 1 year ago.
You able to bypass it.
Customer: replied 1 year ago.
Back into phone. Now need to see if I can get into play store etc to reload apps
Expert:  nathan_mills replied 1 year ago.
You can now Add Account from the Settings menu and try logging through the old account. Or you can create another one.Please rate the chat POSITIVELY so that I can get credited for my services.
Expert:  nathan_mills replied 1 year ago.
Peter, for rating the chat you need to click the stars present on the upper panel. If you have any other query then reply for further assistance. Thanks in advance.Regards Nathan.
nathan_mills and other Electronics Specialists are ready to help you