How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

I have a Samsung Galaxy a8. After a system reset it requires

Resolved Question:

I have a Samsung Galaxy a8. After a system reset it requires me to log in with my google account details. It accepts these but returns me to the same page requiring them on an endless loop. Thoughts?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi. Welcome to justanswer.Are you entering the correct details which you earlier had in your android (Google account details) and make sure you are connected to internet. Are you?
Customer: replied 1 year ago.
Yes
Expert:  nathan_mills replied 1 year ago.
Are you getting any message?
Customer: replied 1 year ago.
No. Just takes me back to same screen. Meanwhile Google email to say my details have been used to log on to my a8!
Expert:  nathan_mills replied 1 year ago.
Have you tried switching it off and then on again. Try the setup process again.
Customer: replied 1 year ago.
Yes several times
Expert:  nathan_mills replied 1 year ago.
Try resetting it again.
Customer: replied 1 year ago.
No change
Expert:  nathan_mills replied 1 year ago.
Have you tried bypassing the log in screen.
Customer: replied 1 year ago.
How?
Expert:  nathan_mills replied 1 year ago.
WATCH THIS VIDEO and follow all these instructions.
Expert:  nathan_mills replied 1 year ago.
Did you follow the steps?
Customer: replied 1 year ago.
Doing now
Expert:  nathan_mills replied 1 year ago.
Okay. Reply when you are done.
Customer: replied 1 year ago.
Done!
Expert:  nathan_mills replied 1 year ago.
You able to bypass it.
Customer: replied 1 year ago.
Back into phone. Now need to see if I can get into play store etc to reload apps
Expert:  nathan_mills replied 1 year ago.
You can now Add Account from the Settings menu and try logging through the old account. Or you can create another one.Please rate the chat POSITIVELY so that I can get credited for my services.
Expert:  nathan_mills replied 1 year ago.
Peter, for rating the chat you need to click the stars present on the upper panel. If you have any other query then reply for further assistance. Thanks in advance.Regards Nathan.
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.co.uk/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    795
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.co.uk/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    611
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.co.uk/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.co.uk/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.co.uk/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions