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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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What can I do to get rid of the blue lines?

Resolved Question:

what can I do to get rid of the blue lines?
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
on my Apple iPhone 6
Expert:  Richard replied 1 year ago.
Hi there and welcome JoanCan you please hold on the iPhone the home and power buttons for about 10 seconds until you see the apple logo, then release.Let the phone restart and tell me if you still have the blue lines please.
Customer: replied 1 year ago.
Hi Richard. I did that twice yesterday and nothing changed
Customer: replied 1 year ago.
Can't hear on phone!
Expert:  Richard replied 1 year ago.
ok, can you tell me all the steps you have already done please Joan so we do not repeat these
Customer: replied 1 year ago.
only just the switch off and on x3.
Expert:  Richard replied 1 year ago.
ThanksCan you go to settings, general, reset, reset settings.Do this, repeat the initial procedure with the home and power buttons and tell me if you still have the issue please.
Customer: replied 1 year ago.
Brilliant! No more blue lines Thankyou Richard.
Expert:  Richard replied 1 year ago.
Your welcome!If you would like any additional information or assistance, please do not hesitate to let me know. and please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you
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