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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Tv on green sky box on green but black screen have tried I

Customer Question

Tv on green sky box on green but black screen have tried I put button to check channel still black screen
Submitted: 8 months ago.
Category: Electronics
Expert:  Shahid replied 8 months ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 8 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 8 months ago.
Phone call may not help at this early stage as I need basic info requested in previous reply to troubleshoot the problem.Thanks.
Customer: replied 8 months ago.
KDL-32V5810 skybox & dvd player
Customer: replied 8 months ago.
No other attachments
Expert:  Shahid replied 8 months ago.
Thanks for TV model number info.- Does TV turn On and show menu?- Does power indicator light on TV turn On or blink when press power button on TV or its remote?
Customer: replied 8 months ago.
Tv has black screen only however power light goes on & off on remote that is working
Expert:  Shahid replied 8 months ago.
OK, do you get Sky channel sound from TV as screen stays black?
Customer: replied 8 months ago.
No
Expert:  Shahid replied 8 months ago.
OK, but power light stays green and doesn't turn to flashing red, is this correct?
Customer: replied 8 months ago.
No if I turn it off it goes red
Expert:  Shahid replied 8 months ago.
I understand, I need to know when you turn On the TV, its power light turns to green and stay green as long as you turn the TV Off, correct?
Customer: replied 8 months ago.
That was correct but now when I try to turn it off it stays green!
Expert:  Shahid replied 8 months ago.
ah OK - Have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?If it doesn't fix the issue, we would try next step.
Customer: replied 8 months ago.
Have done that a few times
Expert:  Shahid replied 8 months ago.
OK, have you tried to update TV firmware?If not yet, please go to following Sony link, download the firmware file as per Sony instructions on USB, unplug TV power cord, plug the USB memory stick into TV, replug TV power cord and turn it On, firmware update should start and USB memory flashing light would show progress..https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdlv-kdlw-kdlz-firmware-update-v1740sa/KDL-32V5810Firmware update process may take 10-15 minutes to complete. Please reply back with the result to proceed further.
Customer: replied 8 months ago.
Haven't got usb memory stick. This is rubbish
Expert:  Shahid replied 8 months ago.
USB memory stick is very common device, don't you have any?
Expert:  Shahid replied 8 months ago.
Also known as USB thumb drive etc

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