How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10099
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

Intermittent loss of sound when tuned to some HD channels?

Resolved Question:

Intermittent loss of sound when tuned to some HD channels? Returns when change channel and then back. Set 3yrs old 40 inch smart TV only started this problem 2/3 weeks ago. Picture and sound otherwise perfect. Any answers? David C.
Submitted: 12 months ago.
Category: Electronics
Expert:  Shahid replied 12 months ago.
Hello David, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 12 months ago.
Only on Some HD channels all via antenna are effected The non HD seems to work fine so do does the built in iplayer bbc netflix( broadband) and dvd player etc.
Expert:  Shahid replied 12 months ago.
Thanks for the info - Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and run auto tuning in TV menu to scan channels?If not yet, can you try it now and reply back with the result?
Customer: replied 12 months ago.
Could it be 4G interference? As I said only started 2 weeks ago.
Expert:  Shahid replied 12 months ago.
No, cellphone transmission utilized very high frequencies.
Customer: replied 12 months ago.
Been on test for several hour sound intermittent twice on 2 different HD channels.
Customer: replied 12 months ago.
By the way did disconnect tv for some time before electronically retuning.
There are no new updates for this TV. Could it be a firmware problem?
Expert:  Shahid replied 12 months ago.
Yes, it could be firmware problem too, does TV display correct picture of those HD channels where sound goes off?
Customer: replied 11 months ago.
Everything runs perfectly apart from HD channels 1,2,3,4,....which intermittently lose sound and can be regained by flicking to any other channel momentarily. Checked antenna and our other flat screen TV is OK. Any more ideas?
Expert:  Shahid replied 11 months ago.
OK, it seems TV tuner isn't processing HD channel signals for some reason, I would try to update TV firmware (internal software), please go to following Samsung link, download Firmware Upgrade File (USB type) and follow the instructions mentioned on Upgrade Guide pdf file available on same page..http://www.samsung.com/uk/support/model/UE40ES6540UXXUPlease reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.Thanks.
Shahid, Technician
Category: Electronics
Satisfied Customers: 10099
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and 2 other Electronics Specialists are ready to help you
Expert:  Shahid replied 11 months ago.
Hi there, I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!Please reply back here if there is additional questions.Thank you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions