How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Electronics Question Here...
nathan_mills is online now

Good afternoon, I turned off my Samsung s6 edge to charge,

Customer Question

Good afternoon,
I turned off my Samsung s6 edge to charge, when turning back on phone requested the pin rather than the fingerprint, My problem is that my pin starts with a letter followed by the 6 digit number, but I can only get numbers up on the start up screen not letters therefore it keeps locking me out
please help
Kind Regards
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi Rachel, Welcome to justanswer.Actually what you are entering is password ***** not pin. Pin contains only digit. Are you getting any option to choose Password ***** not pin to turn on phone.
Expert:  nathan_mills replied 1 year ago.
Reply so that I can provide you further assistance.
Expert:  nathan_mills replied 1 year ago.
Hello Rachel,Is the issue resolved? If not then reply for further assistance else rate the chat to end the conversation. Thanks.Regards Nathan.

Related Electronics Questions