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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Galaxy S4 Mini. I am having trouble getting call

Customer Question

I have a Galaxy S4 Mini. I am having trouble getting call on my mobile phone GT 19195
I don't seem able to connect to o2 they have told me my phone needs checking as it is not their fault so they have told me to contact you please help as I am 83 years old and am trying my best to keep up with new devices Thanks
.
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.
Hi Beryl. Welcome to justanswer.Go to Settings. Tap Connections. Then tap More Networks. Then Network Operators. Now your phone will search for available networks. When you see o2 listed there. Now when selected network is confirmed. turn off your phone and again restart it. Check if you are able to make calls now.
Expert:  nathan_mills replied 8 months ago.
Hello Beryl,Is the issue resolved? If not then reply for further assistance else rate the chat to end the conversation. Thanks.Regards Nathan.

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