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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40223
Experience:  Electronics Engineer
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I'm trying to get my printer to go wireless - did Wizard etc

Customer Question

I'm trying to get my printer to go wireless - did Wizard etc but "error" comes up. Please send me a telephone number I can call for help.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me the make and model of the printer and the make and model of your wireless router plase? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
please hurry up - I think I've now paid £50?????? just to email for hours....
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you