How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

I have a nexus 5 phone and i am in london at tha moment. i

Resolved Question:

i have a nexus 5 phone and i am in london at tha moment. i have been sent a bank app to down load but it will not work. this the response i get "this item is not available in your country". i bought this phone while in the netherlands but currently have a local sim card in the phone. plesae help it is driving me nuts. i have my location set on google as london
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi. Welcome to justanswer.Go to Settings- Apps-Play Store. Now tap Clear Cache. Now open Play Store and check the app now. Is it still showing the same message?
Customer: replied 1 year ago.
hello Nathan, its not giving me the option to clear cache
Expert:  nathan_mills replied 1 year ago.
Tap Force stop and Clear Data.
Customer: replied 1 year ago.
still giving me the same response not available in your country
Expert:  nathan_mills replied 1 year ago.
Okay wait. I am giving you the link for an app. Install it on your phone.
Customer: replied 1 year ago.
what is app and the link?
Expert:  nathan_mills replied 1 year ago.
Go to Play Store and download Hotspot Shield app
Expert:  nathan_mills replied 1 year ago.
Reply once you are done with the download.
Customer: replied 1 year ago.
done
Expert:  nathan_mills replied 1 year ago.
Now open this App and turn ON Full Protection.
Customer: replied 1 year ago.
it is on now. it believes i am in the USA. is that a problem?
Expert:  nathan_mills replied 1 year ago.
No that is not a problem.
Customer: replied 1 year ago.
i tried to download the app again but it is not working
Expert:  nathan_mills replied 1 year ago.
Don't do anything else. Now go to Home and from there, go to Settings- Apps- Play Store. Press the CLEAR DATA. Now Open Play Store. Accept Terms and Conditions page and now search for the app you were trying to download
Expert:  nathan_mills replied 1 year ago.
Are you able to download the app now?
Customer: replied 1 year ago.
no. I am getting the same response. Not available in your country
Expert:  nathan_mills replied 1 year ago.
Have you pressed CONNECT on the Hotspot app?
Customer: replied 1 year ago.
no change. same response
Expert:  nathan_mills replied 1 year ago.
You have to connect then clear data then check.
Expert:  nathan_mills replied 1 year ago.
If it still doesn't work then try changing countries which you see below the Connect icon (where you saw United States). Then press connect. Go to Settings- Apps- Play Store. Press the CLEAR DATA. Now Open Play Store. Check for the app.
Expert:  nathan_mills replied 1 year ago.
Update me with the status.
Customer: replied 1 year ago.
i am still getting the same response. basicly my phone is not in london but I am. very strange
Expert:  nathan_mills replied 1 year ago.
Have you tried UK in the Hotspot app?
Customer: replied 1 year ago.
i tried. it will only do that if i upgrade. this is just spending money and not sure of an outcome
Customer: replied 1 year ago.
tried to upgrade but that is also not going anywhere
Expert:  nathan_mills replied 1 year ago.
Uninstall that app. Maybe the free version is not providing private browsing. Install TunnelBear VPN app from play store. Sign up for an account. Once signed in, make sure “United States” is selected in the countries list and then turn on the VPN connect switch. Close Google Play store if it is open, and go to Settings > Apps (or Application Manager) > Google Play Store and click “Clear Data”. Now open Play Store, accept the agreement, skip the payment method, search for the country specific app
Expert:  nathan_mills replied 1 year ago.
Azuka, I know this is getting quite frustrating but this is the only way to open country restricted app.
Customer: replied 1 year ago.
ok. i'll do it right now
Customer: replied 1 year ago.
dont i have to change my location to london? this is the natwest bank
Expert:  nathan_mills replied 1 year ago.
Try with US and then london if US doesn't work. What is the name of the app?
Customer: replied 1 year ago.
Natwest
Customer: replied 1 year ago.
if i search for it i dont see it. only by the link from the bank
Expert:  nathan_mills replied 1 year ago.
I have checked with the natwest app, you will need to reset your device for this app to work.
Customer: replied 1 year ago.
how will i do that?
Expert:  nathan_mills replied 1 year ago.
But this will erase everything on your phone.
Customer: replied 1 year ago.
cant do that.
Expert:  nathan_mills replied 1 year ago.
You can backup your data somewhere
Expert:  nathan_mills replied 1 year ago.
Do you have another gmail account?
Customer: replied 1 year ago.
mo. just the one
Expert:  nathan_mills replied 1 year ago.
Try this. Go to Settings-Accounts. Then select the Google account.Go to Account preferences. You will see Delete your account. You will get an option to delete Google Account and data. Choose that and once you are done. Go to every google app you see in the App list and press Clear data for every app. Now sign up for a gmail account. Make sure that Location is turned On in your phone. (Settings-Location)Now open play store. It will ask for your google account. Enter the new account. Now you will be able to download that app.
Expert:  nathan_mills replied 1 year ago.
Take your time and reply if you have any query, I will be here to provide you further assistance.Do rate the chat POSITIVELY so that I can get credited for my services.
Customer: replied 1 year ago.
im sorry Nathan. i have to get to work now. i will try to do what you said. but not sure i can deleat my account.
Customer: replied 1 year ago.
ill leave this page as it is and continue tomorrow. sorry i have to go
Expert:  nathan_mills replied 1 year ago.
It's fine. You can continue from here.
nathan_mills and other Electronics Specialists are ready to help you

Related Electronics Questions