How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask *ElectronicsTech Your Own Question

*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9562
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

Galaxy s6 Edge is frozen at wipe data after doing a hard reset/factory

Resolved Question:

Galaxy s6 Edge is frozen at wipe data after doing a hard reset/factory restore. Has been unresponsive for 5 hours.
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue.Try this please. Press and hold the power button for 60 seconds then let me know what is on the screen please.
Customer: replied 1 year ago.
Power button does nothing. I'm well beyond this point... Used power, home and volume up for hard reset. Used both volume buttons and power and home to get out of reset frozen state....
Expert:  *ElectronicsTech replied 1 year ago.
okay, did the reset compete?
Customer: replied 1 year ago.
Yep, got it to complete but the phone is now in a cycle of reboots with no completion. Gets to Galaxy edge screen and then restarts over and over...
Expert:  *ElectronicsTech replied 1 year ago.
okay, see if you can Turn on safe modeTurn the device off.Press and hold the Power key.When 'Samsung Galaxy S 6' appears on the screen, release the Power key.Immediately after releasing the Power key, press and hold the Volume down key.Continue to hold the Volume down key until the device finishes restarting.Safe mode will display in the bottom left corner of the screen.Release the Volume down key when you see Safe Mode.
Customer: replied 1 year ago.
After multiple attempts I got it into safe mode, booted up and started up in 'new phone' mode, after selecting network and wireless it kicked me out against n and went back into boot cycles...
Expert:  *ElectronicsTech replied 1 year ago.
okay, that does not sound good. The firmware is most likely permanently corrupted.
Customer: replied 1 year ago.
Looking that way. I guess back to Samsung is only way... I just don't understand why it started randomly boot cycling... Never had a problem with phone before.
Expert:  *ElectronicsTech replied 1 year ago.
yes unfortunately that will be the best option,sorry about that.
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9562
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
*ElectronicsTech and 3 other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    795
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    611
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.