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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9651
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My Sony TVs keeps going into standby after 30 minute

Customer Question

My Sony TVs keeps going into standby after 30 minute
Submitted: 9 months ago.
Category: Electronics
Expert:  Shahid replied 9 months ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 9 months ago.
KDL-55W809C
Expert:  Shahid replied 9 months ago.
Thanks for model info, does power light on TV blink in specific pattern like 4 blink, pauses, again 4 times blink etc when TV switches Off?
Customer: replied 9 months ago.
No
Customer: replied 9 months ago.
It switches off then Sony comes up then coloured circles then says android
Expert:  Shahid replied 9 months ago.
- So power light stays solid and doesn't blink when TV turns Off itself, is this correct?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Shahid, Technician
Category: Electronics
Satisfied Customers: 9651
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
Sky box
Customer: replied 9 months ago.
Hello are you still helping me?
Expert:  Shahid replied 9 months ago.
Yes, I was waiting your reply that I just got.It seems another expert has picked your phone call offer and soon he will make phone call to you to assist you further, offhand I can tell after looking at TV symptoms that main board of TV is failing and reboots itself after some time that could be either internal heat issue or main controller chip is failing. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.Thanks.

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