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Richard
Richard, Engineer
Category: Electronics
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Experience:  Electronics Engineer
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We have a Bush tv when switched on it comes up with no channels,

Resolved Question:

We have a Bush tv when switched on it comes up with no channels, I have checked all the leads they are all ok, I have tried to re-scan but it just asks for a password ***** do not know the password, can you help?
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.
Hi there and welcomeThis is happening because "Lock Channel" is turned on.Whoever set up the TV originally will have turned this function on.The default password ***** unlock it is 0000 if this has not been changed.Can you tell me if it accepts this please?
Customer: replied 9 months ago.
The tv has accepted the password ***** now doesn't come up with any channels when I scan it
Expert:  Richard replied 9 months ago.
What is it connecting to for TV?
Customer: replied 9 months ago.
we have a Sky hd box connected, all the connections are good
Expert:  Richard replied 9 months ago.
ok, I want to ensure the Skybox has not faulted.Are you able to connect a different TV to it to rule this out?
Customer: replied 9 months ago.
Yes, it will take me a few minutes to do this, will contact you again when this is checked
Expert:  Richard replied 9 months ago.
Thank you
Customer: replied 9 months ago.
I have connected the sky box to another tv it doesn't want to work on the other one
Expert:  Richard replied 9 months ago.
Thanks It is the skybox that has faulted (you confirmed the connections are correct) I am really sorry about this and you are going to have to return the box to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated. Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 32168
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
thanks for your help, I will contact sky about a replacement box, thanks again

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