How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I can not get my printer online with my new router

Customer Question

I can not get my printer online with my new router
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there and welcome AnnWhat is the make and model of your printer and wifi router please?
Customer: replied 1 year ago.
hp envy 4500e-all-in one series ee router
Expert:  Richard replied 1 year ago.
ok, the printer came with a USB cable, do you have this with you Ann?
Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.
ok, you tole me EE router, thats the company EE, Can you check on the actual router and give me the make and model please.
Customer: replied 1 year ago.
ee brightbox- cem4we (r) wireless router
Expert:  Richard replied 1 year ago.
ThanksFirst, follow the instructions here to enable WPS on the router.CLICK ME TO OPENOnce done, then setup the printer using the WPS button on the router. I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results please.
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
what Id are you asking for. i have down loaded the program
Expert:  Richard replied 1 year ago.
Complete the instructions I gave you Ann and you are given an ID and Password ***** give to me here.
Customer: replied 1 year ago.
136 002 977 password *****
Expert:  Richard replied 1 year ago.
connecting now

Related Electronics Questions