How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Electronics Question Here...
nathan_mills is online now

Forgot my password ***** my samsung phone S6 edge and won't let

Customer Question

forgot my password ***** my samsung phone S6 edge and won't let me use my fingerprint after reseting it yesterday. also don't want to loose any of my photos… not backed up
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi Malcolm, Welcome to justanswer.Click Here and login using your samsung account details. Once logged in, you will see one of the registered devices.Click your phone to make it active. Make sure that your phone has active internet connection. Scroll down and expand UNLOCK MY DEVICE. The lock screen security in Galaxy S6 pr S6 edge will be also be reset as swipe.Reply for further assistance.
Expert:  nathan_mills replied 1 year ago.
Hi Malcolm,Just checking in to see how things have been going. Do you need further assistance?
Expert:  nathan_mills replied 1 year ago.
Do you have any query or would like to close the request?