How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10830
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

When I turned on the TV last night all I got on the screen

Resolved Question:

When I turned on the TV last night all I got on the screen were bands of colour.. I could hear the programme and could change the channels but still got only the sound. I pressed every button on the controller but no success. What should I do?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello and Welcome John. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 1 year ago.
It' a Toshiba model no. 26C3030D
Customer: replied 1 year ago.
The only connection is an indoor aerial
Expert:  Shahid replied 1 year ago.
Thanks for the info.- Are these solid bands of color or multicolor thin lines on screen?- Does TV menu screen come up correctly if press menu button on TV or its remote?
Customer: replied 1 year ago.
they are thin lines of all colours. When I press the Menu button the background changes but the bands of colour obscure everything.
Expert:  Shahid replied 1 year ago.
Thanks for the info.This kind of problem occurs due to either t-con board or LCD panel internal circuitry failure.Please unplug TV power cord from wall socket for 10 minutes to reset, replug back in and turn On the TV. If lines are still there then it would be t-con board or LCD panel failure and swapping the t-con board is only option available to determine if it is LCD panel failure or not. TV will need to take apart to get part number off of t-con board then use it to search/ google to get replacement t-con board price info to order it if you are looking to repair the TV yourself.Taking the TV to repair shop may not be an option because it would cost good money and you probably buy another TV of same size in that amount. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Customer: replied 1 year ago.
sorry, I can't wait much longer for the next response. I'm going to logoff.
Expert:  Shahid replied 1 year ago.
Did you get my previous reply?
Expert:  Shahid replied 1 year ago.
If not yet, here it is again...==========================================================================Thanks for the info.This kind of problem occurs due to either t-con board or LCD panel internal circuitry failure.Please unplug TV power cord from wall socket for 10 minutes to reset, replug back in and turn On the TV. If lines are still there then it would be t-con board or LCD panel failure and swapping the t-con board is only option available to determine if it is LCD panel failure or not. TV will need to take apart to get part number off of t-con board then use it to search/ google to get replacement t-con board price info to order it if you are looking to repair the TV yourself.Taking the TV to repair shop may not be an option because it would cost good money and you probably buy another TV of same size in that amount. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.============================================================================
Shahid and 2 other Electronics Specialists are ready to help you
Expert:  Shahid replied 1 year ago.
John, do you need any further assistance with this question?Thanks.
Customer: replied 1 year ago.
I can't afford a new TV set, so I'll make do with my iPad. I was hoping for a way of putting it right but your answer is disappointing.
Expert:  Shahid replied 1 year ago.
I'm really sorry about it and wish I had better news about TV problem. T-con board replacement is only option that I already mentioned in my previous reply that might help to fix the TV.Thanks.

Related Electronics Questions