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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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GALAXY 4S LOST CONTACTS, TRIED TO RECOVER, NOW MESSAGE FIRMWARE

Customer Question

GALAXY 4S LOST CONTACTS, TRIED TO RECOVER, NOW MESSAGE FIRMWARE UPGRADE ERROR, GO TO KIES RECOVERY AND TRY AGAIN. HOW? CANT FIND THIS ON KIES AT ALL
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi Geoff. Welcome to justAnswer.Launch Samsung Kies software and go to : Tools > Firmware Upgrade and Initialization.Type your device model number (enable caps lock) and click OK.Type S/N (Serial Number) of your device and OK.(you can find it under the battery)Kies will ask you to upgrade your device to the latest software version press OK.The firmware version will displayed and note you that “All settings will be initialized, and stored data will be deleted” press OK.Wait until Kies download some files to prepare for firmware upgrade (it will take a few seconds).Put your device into download mode (vol down + home + power) button then vol up to continue.Mark the check box and allow saving or do not (up to you).Connect your galaxy phone to PC by USB cable and click Start upgrade.Kies will start downloading firmware file (be patient because it will take long time, depend on your network connection speed).DON’T disconnect your device during this process.Click OK after Kies display “Emergency recovery of firmware completed”.
Expert:  nathan_mills replied 1 year ago.
Reply if you need any assistance.
Expert:  nathan_mills replied 1 year ago.
Geoff did you follow above steps?