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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32262
Experience:  Electronics Engineer
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My Samsung TV not working, Media advised call Samsu

Customer Question

My Samsung TV not working, Virgin Media advised call Samsung
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.
Hi there and welcomeCan you tell me please how exactly your TV is not working?Please let me know
Richard, Engineer
Category: Electronics
Satisfied Customers: 32262
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 9 months ago.
calling now
Customer: replied 9 months ago.
No further contact with Richard= TV still not working
Expert:  Richard replied 9 months ago.
As we discussed... you were to do the instructions I explained and report back with the results.You are still getting a no signal?
Customer: replied 9 months ago.
Still no TV-11.45 am
Expert:  Richard replied 9 months ago.
Can you tell me the the make and model of your settop box please
Customer: replied 9 months ago.
V Box HD Cisco 4585DVB
Expert:  Richard replied 9 months ago.
Can you remove the power to the box, wait 10 minutes, then connect the power.Then on the TV, press the Source or Input button and repeat, cycling through the channels until you see a picture.Let me know the results please
Customer: replied 9 months ago.
I have tried, with difficulty, to follow your instructions but still cannot get a picture on the TV screen, Not very good at technical matters and not sure that I am doing the right things. Would appreciate a visit from an engineer
Expert:  Richard replied 9 months ago.
can you give me the model number of the TV again please
Customer: replied 9 months ago.
7330 72 864
Expert:  Richard replied 9 months ago.
Thats not the model of it sorry, can you check on the back of the TV and provide me the model please
Customer: replied 9 months ago.
Model: LE22847OC91MXXu
Expert:  Richard replied 9 months ago.
ok, under the mute button is the source button, like in this picture (number 5) http://ge.tt/4fQNx2a2 Keep pressing this button until you get a picture please.
Customer: replied 9 months ago.
Got BBC 1 - hope TV will be okay now
Expert:  Richard replied 9 months ago.
if not, please let me know

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