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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Can you assist me, my printer/scanner prints, but does not

Customer Question

Can you assist me, my printer/scanner prints, but does not scan. It is a Brother MFCJ875DW.
Thank you,
Roy
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message when scanning?Was scanning working fine previously? When did this issue first occur?When you open the ControlCenter program on the computer, what happens when you scan in it? Is there any error or message?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,