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We have a new Samsung Galaxy A3 mobile phone, and have input

Resolved Question:

We have a new Samsung Galaxy A3 mobile phone, and have input date etc. After inputting the date and time, a message popped up asking for the pin number. We have tried most normal default codes 1234 / 1111 / 9999 none of which work, and we are now stuck! What is the normal default code, and why has it asked for this?
Thank you
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.
Hi Frances. Welcome to justanswer. Which mobile carrier are you using?
Customer: replied 10 months ago.
We are on a Government contract with EE (they have tried to advise but couldn't help other than list the most common default numbers)
Expert:  nathan_mills replied 10 months ago.
Remove your sim card and turn on your device again without a sim. And check. Is it sill asking for pin?
Customer: replied 10 months ago.
Yep! It's still asking for a pin.
Expert:  nathan_mills replied 10 months ago.
Have you tried 1210?
Customer: replied 10 months ago.
Just tried it, and no its not that!
Expert:  nathan_mills replied 10 months ago.
Okay then I would suggest you to do a hard reset.Check this link for steps and follow them. CLICK HERE
Expert:  nathan_mills replied 10 months ago.
Follow the method given first.
Customer: replied 10 months ago.
My hero! Thank you so much. It is now sorted.
Expert:  nathan_mills replied 10 months ago.
That's great. Now your problem is solved. Please rate the chat POSITIVELY so that I can get credited for my services. Thanks
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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