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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My television, that I have had 4 years has no sound,

Customer Question

My television, that I have had for about 4 years has no sound, can u help me?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 1 year ago.
model no. 40BV702B
Sky box, dvd player.
Expert:  Shahid replied 1 year ago.
Secure Remote Assistance is only for Computers and there is no way to connect TV through internet from here.Have you tried to play DVD disc as a test to see if TV gives picture with sound?Thanks.