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michelleclive
michelleclive, Customer Service
Category: Electronics
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Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Some years ago I purchased an hp notebook pavillion g6 running

Resolved Question:

Some years ago I purchased an hp notebook pavillion g6 running Windows 7. Is this machine capable of running Windows 10? If so what is the procedure for obtaining Winows 10 from HP? By the way I accepted Microsoft's offer to upgrade. It was a bad move! Problems ever since.
Submitted: 10 months ago.
Category: Electronics
Expert:  michelleclive replied 10 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Please explain the problem a bit more in detail.Have you already upgraded to windows 10?
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4956
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Electronics Specialists are ready to help you
Expert:  Viet - Technician replied 10 months ago.
Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=e52008b4-acb6-4b21-9114-32fdc133294e, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Technician replied 10 months ago.
1. Click on the website below in order to connect remotely with me, then I can help you directly:http://tinyurl.com/jy5pw7a2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Technician replied 10 months ago.
It looks like you are not there. When you are available, please reply back to continue. Or you can try the following:- Windows 10 is compatible with your HP notebook model Pavilion G6, but if you had not installed Windows 10 on it, I don't recommend to since your notebook is a few years old, so it might not run well with the latest Windows 10 version.- If you had already installed Windows 10, and it has been within 30 days, then you do the following in order to remove Windows 10:- Click on the Start button (which is the Windows logo icon at the bottom left of the computer's screen), then click on Settings. Then click on Update & security. Then click on Recovery. Then there, select the option to go back to your previous Windows version, and continue.- If you had already installed Windows 10 for more 30 days, then you can download and install the Classic Shell program at the website below:http://www.classicshell.net; keep all default options during installation. Then you will get the start menu / interface similar like in Windows 7.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Customer: replied 10 months ago.
Hello how are you getting along with my problem?
Expert:  Viet - Technician replied 10 months ago.
Did you see my previous reply above? Or have you tried the following 3 steps for connecting remotely with me, then I can help you directly:1. Click on the website below:http://tinyurl.com/jy5pw7a2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Technician replied 10 months ago.
I have cleaned up your computer via remote support. If there is still any issue later, please let me know. Thank you very much.

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