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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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This is Windows 7. Lost HP printer software Photosmart

Resolved Question:

This is Windows 7.
Lost HP printer software for HP Photosmart C5180 so had to re-install from scratch. Everything is now working fine with the latest HP Photosmart C5180 software except for one annoying feature in the HP Solution Center. I cannot now get the status of the ink levels on the HP Solutions Center. Have tried with an USB connection and an Ethernet connection without any success. I do get a message on screen if I remove and replace the ink cartridge but the message I get on the HP Solutions screen is "Ink levels not currently available.
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.
Hi Laurence. Welcome to justanswer.Follow these steps:Click the Windows icon ().Click Devices and Printers.Right click your product name, which has a checkmark.Click Printer properties. Select the product, and then click the Ports tab.Select the Enable bidirectional support box located on the lower left side of the window.​Reply if the problem persists.
Customer: replied 10 months ago.
Have already done this. This box is already ticked
Expert:  nathan_mills replied 10 months ago.
Where did you install the software from? From CD or you downloaded it from the website?Have you tried uninstalling and reinstalling the HP Solution Center?
Customer: replied 10 months ago.
Downloaded the latest software from the web. Have reinstalled the HP Solutions Center already twice
Expert:  nathan_mills replied 10 months ago.
1. Type %temp% in the run field2. Look for, and open the folder starting with 7z (Example: 7zS2356)3. Open folder Util4. Open folder CCC5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe6. When the uninstall has completed restart the computer7. Run Disk cleanup from Accessories\ System Tools8. Download and install the latest version of Adobe flash playerCLICK HERE 9. Download the full feature software and driversCLICK HERE10. Run the download to reinstall the printer
Customer: replied 10 months ago.
I would rather not securely connect. May I cancel my £27.00 on my Credit card please. I already have a support contract with my local IT shop.
Please let me know what I need to do to cancel this credit card amount.. I understand I had a 7 day free trial
Customer: replied 10 months ago.
Hi Nathan,
Customer: replied 10 months ago.
Hi Nathan,
Can you verify that my £27.00 charge is just a 1 off and not a on going monthly payment.
Expert:  nathan_mills replied 10 months ago.
You don't want to continue further?
Expert:  nathan_mills replied 10 months ago.
Yes I assure you that this is a one-time payment. And there is NO monthly payment
Customer: replied 10 months ago.
Thanks very much
Customer: replied 10 months ago.
Thanks, ***** ***** already have a support contract with my local IT shop. I will purse this with them. It is not a major problem as everything else works fine.
Expert:  nathan_mills replied 10 months ago.
Laurence will you please tell me what do you want to do? Do you need further assistance?Please rate my services positively as it affects my performance and update me with the status so that I can guide you accordingly.
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
OK I will do that.
Customer: replied 10 months ago.
No further support required
Expert:  nathan_mills replied 10 months ago.
Okay. Thanks for the ratings. Cheers!

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