How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9705
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

40" medion tv approx. 7years old. Watching recording from Sky

Resolved Question:

40" medion tv approx. 7years old. Watching recording from Sky plus box .Picture went off and replaced by message not seen before. Bue letterbox panel message reads."please ensure aerial is plugged in. Do you want to start automatic search." Options YES; or NO.
This doesn't look like a Sky message and doesn't respond to the Sky controller. +/- buttons on TV. only move message between YES AND NO. Seems to be TV rather than Sky.
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
This sounds like it has lost signal from the sky box, Try this first please, disconnect the power from the TV at the wall outlet for 15 minutes then reconnect the power and power on normally. Let me know what is on the screen when it powers on please.
Customer: replied 1 year ago.
I have already done that several times. No change. This always works when the Sky system fails as it does occasionally. This seems to be elated to the TV, not sky.
Expert:  *ElectronicsTech replied 1 year ago.
okay, try this please, if you have the original tv remote try changing the source or input a few times and see if it has gotten off the sky input accidentally, you can also use the hardware button on the tv panel`
*ElectronicsTech and other Electronics Specialists are ready to help you