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nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I'm trying to set my Sony Internet TV up to use Internet TV

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I'm trying to set my Sony Internet TV up to use Internet TV but wasted 3 hours so far. I'm going round in circles. I keep getting error code 2200. Amy ideas please?
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.
Hi. Welcome to justanswer.This error code message appears if the Internet signal is lost. Follow these steps:Power cycle the router or modem by turning it off and on again.IMPORTANT: Wait several minutes after the power cycle before checking the Internet connection status.Power cycle the TV by turning it off and on again.Repeat the Network Setup function.NOTE: The Internet connection is checked during the Network Setup process. Additionally, any issues with old or inaccurate IP addresses will be resolved.Change the Default Domain Name Server (DNS) to a Public DNS. Using the supplied remote, press the Home button.Select Settings.Select Network.Press the Enter button.Select Network Settings.Select Wired/Wireless Setup.Select Custom or Enter Manually.Enter the IP Address.NOTE: The IP (Internet Protocol) address is provided by the router and can be located using a computer. Refer to the manual supplied with the router or contact the router manufacturer for additional information.Enter either of the following Public DNS numbers: 4.2.2.2 or 8.8.8.8 NOTE: Using Public DNS can often improve Internet routing speeds and help resolve this issue. However, you may still want to write down your Default DNS for reference later.
Customer: replied 10 months ago.
Thank you. I found the above information a couple of hours ago and tried it then. I just tried again. I'm not sure I was doing it right though!
For IP address I put the router one and the 4222 I put on Primary DNS.
At the end the wireless device on Tv was found again but local and internet access failed :(
Expert:  nathan_mills replied 10 months ago.
Is there any other device connected to the same router? like the computer. Then check if the internet is working there or not.
Expert:  nathan_mills replied 10 months ago.
Test the Network connection to the TV to confirm that the network status is OK. This can be done bypressing the HOME button from the supplied remote and selecting Settings > Network > Network Set-up >View Network setting and status > Check Connections > Select Yes.
Customer: replied 10 months ago.
It is an iMac computer connected to the router. The computer I am using now and is fine. The Sony TV is an internet one so I'm not sure why it won't work.
Expert:  nathan_mills replied 10 months ago.
Perform the network test.
Customer: replied 10 months ago.
The network test?
Expert:  nathan_mills replied 10 months ago.
Yes the steps I just gave you.Press the HOME button from the supplied remote and select Settings > Network >Network Set-up >View Network setting and status > Check Connections > Select Yes.
Customer: replied 10 months ago.
OK
Customer: replied 10 months ago.
Wireless device on TV. Found
Local access OK
Internet access failed
Expert:  nathan_mills replied 10 months ago.
Have you checked for latest firmware update.Browse to the Sony Support website: http://www.sony-europe.com/ Select your Country and your local Sony webpage will open.On top of the pagen, select Support.Enter your TV model in the Find Support box (for example KDL-42W805A) and confirm.In the Software and Downloads section, select Firmware. Carefully follow the online instructions to download and install the latest firmware
Customer: replied 10 months ago.
Thanks, let's try that next!
Expert:  nathan_mills replied 10 months ago.
Yes try this and see if there re any updates available.
Customer: replied 10 months ago.
Sorry but that all got too complicated and mentioned USB sticks and stuff I don't understand
Expert:  nathan_mills replied 10 months ago.
Its not at all difficult. A file will get downloaded. You need to transfer that file to your tv via a usb storage device or pendrive.
Customer: replied 10 months ago.
I downloaded it but after that I'm clueless. I don't think I have a USB and no idea what a pen drive is
Expert:  nathan_mills replied 10 months ago.
Do you have any storage media like HDD drive?
Expert:  nathan_mills replied 10 months ago.
Usb stick is an external storage device.
Customer: replied 10 months ago.
I found a USB Card reader/writer, still sealed. Is that what I need?
Expert:  nathan_mills replied 10 months ago.
Do you have a sd card? if yes then you can use the reader.
Customer: replied 10 months ago.
Oh I'm so sorry, it's like a foreign language to me. A SD card?
Expert:  nathan_mills replied 10 months ago.
It is a memory card mostly used in cameras.
Expert:  nathan_mills replied 10 months ago.
Do you have any of the devices listed here. CLICK HERE TO SEE
Customer: replied 10 months ago.
just took it from camera, 32 GB sandisk?
Customer: replied 10 months ago.
I have a Porsche Design external hard drive I use to back up?
Expert:  nathan_mills replied 10 months ago.
ok now put it in the card reader. Connect it to your mac. Transfer the firmware file. Now connect it to your Tv via usb port and press input.
Expert:  nathan_mills replied 10 months ago.
You can use either of the two. Use any one. 32 gb card or external hard drive.
Customer: replied 10 months ago.
You make it sound so easy! Sorry I'm so hopeless. So I put the SD card in the card reader. Connected it to mac. Will try to work out the transfer bit!
Expert:  nathan_mills replied 10 months ago.
Not to worry, I am here to help you out. Just ask me if you get stuck anywhere.
Customer: replied 10 months ago.
I really appreciate your patience Nathan. I am your worst nightmare :(
I can't see how to transfer the file. I can see it in the downloads in the dock
Expert:  nathan_mills replied 10 months ago.
Select the icon. Copy it. Now go to the drive section. You will see your SD card there. Open it and paste it there.
Customer: replied 10 months ago.
I found it twice in the Downloads folder! The one on the dock doesn't copy.
Customer: replied 10 months ago.
Ok, think it pasted in that drive....
Customer: replied 10 months ago.
So I stick the USB in the TV? This is all new to me! Let's hope I don't blow it up....
Expert:  nathan_mills replied 10 months ago.
Great. Now eject the drive. Disconnect the usb cable from your mac. Look for the usb port in your Tv. Connect the card reader to the Tv via this usb port.
Expert:  nathan_mills replied 10 months ago.
Everything will be fine. Just follow the steps I am providing you.
Customer: replied 10 months ago.
Thanks again...it's in the back of the TV...
Expert:  nathan_mills replied 10 months ago.
Once you are done with connecting the card reader, turn on your TV and press input.
Customer: replied 10 months ago.
In Inputs
Customer: replied 10 months ago.
I click USB?
Expert:  nathan_mills replied 10 months ago.
Yes click usb
Expert:  nathan_mills replied 10 months ago.
Go to the SD card then, and open the file which you just transferred.
Customer: replied 10 months ago.
Oh I could cry :(
I found it but it says no folders to display?
Expert:  nathan_mills replied 10 months ago.
That's bad.
Customer: replied 10 months ago.
I'm too confused
Expert:  nathan_mills replied 10 months ago.
Send me the model number of your Tv that you entered in that Sony site.
Customer: replied 10 months ago.
I'm trying it again. TV is KDL-26EX553
Expert:  nathan_mills replied 10 months ago.
CLICK HERE
Customer: replied 10 months ago.
Same thing. It shows the downloaded file but says no folders
Expert:  nathan_mills replied 10 months ago.
Download again.
Customer: replied 10 months ago.
When downloading it doesn't give me the option to put on desktop. It says nothing.
Expert:  nathan_mills replied 10 months ago.
Once the download is finished.Open Explorer, locate the downloaded s sony_tvupdate_2012_2120_eua_auth.zip, and unzip it. A folder called sony_dtv0FA20A02A0A2_00001100will now be created in your local drive.Copy the folder to your USB device.
Expert:  nathan_mills replied 10 months ago.
You need to unzip this file as it is a compressed file.
Customer: replied 10 months ago.
I don't have Explorer. And don't know about unzipping files. I think you must be losing the will to live. Shall we give up? :(
Expert:  nathan_mills replied 10 months ago.
Is it still under warranty?
Customer: replied 10 months ago.
Unfortunately no, had problems at home and couldn't set it up until this weekend.
Customer: replied 10 months ago.
Think its just over a year old. I hardly sleep so liked the idea of TV in my bedroom at night.
Customer: replied 10 months ago.
I've wasted so much of your time I feel bad. I could be hours doing this and getting nowhere!
Expert:  nathan_mills replied 10 months ago.
Its not your fault, these things are a bit technical. It's my job to help you resolve your problem but I am sorry I was not able to help you out. This is not a big fault. Just an internet issue.
Expert:  nathan_mills replied 10 months ago.
Now do what I am saying. First of all, give a call to your internet operator and tell them about this issue.
Customer: replied 10 months ago.
I will do. Thanks Nathan and sorry to be such a pain
Expert:  nathan_mills replied 10 months ago.
If the fault is not at their end then call Sony support.Here is the number of Sony supprt.+44 (0)(###) ###-####pening hours:AMonday to Friday: 09:00 - 18:00 I would suggest you to call them and ask them for help and they will sort out everything by themselves. as it is not a big issue so they won't charge you much if it is out of warranty.
Expert:  nathan_mills replied 10 months ago.
No you were not a pain. It is my job to help you out but I failed to guide you through completely.Would you like to rate my services positively?
Customer: replied 10 months ago.
I'll call them Monday. Thanks so much and I hope your next callers are easier than me!
Customer: replied 10 months ago.
Yes you were helpful :)
Expert:  nathan_mills replied 10 months ago.
Thanks. Will you please click the stars present on the upper panel to rate my services. 1 star is poor and 5 star is excellent.
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
I'll give you 5 for putting up with me!
Expert:  nathan_mills replied 10 months ago.
Thanks a lot for the rating. I hope I would be able to help you out in the future if you ever use justanswer.Cheers! :)

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