How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18129
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

A long time ago I purchased a Sat Nav. My email address at

Resolved Question:

A long time ago I purchased a Sat Nav. My email address at that time was***@******.***. Some time after that my address got compromised and I changed to***@******.*** also changing my password. Since that time I have updated my email regularly with no problems. However, since I have changed my system from Windows 7 to Windows 10 the system does not recognise me. If I change my name I am required to register anew. I cannot change my password ***** an address and now I am lost as to what to do. Can you help please?
Vic Colville
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi Vic,Have you tried using the old email address name and password ***** access the sat nav updates?It is likely that the old information is still registered with the sat nav company and was not changed, but may have been saved in your old Windows 7 system...Pete.
Pete and other Electronics Specialists are ready to help you