How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35364
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My husband has a Panasonic DVD/VCR recorder DMR-EZ49VEB and

Resolved Question:

my husband has a Panasonic DVD/VCR recorder DMR-EZ49VEB and he is getting error message nav1. It will not play.
Help please as he is 84 and cannot work out what is wrong
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, a rating is only needed when we are finished. Can you please remove the power to the recorder (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly. Let me know the results please
Customer: replied 1 year ago.
He now has the disc counting up the time but nothing showing on screen.
He also has been able to play it on TV in another room. So is he doing something wrong connecting player to TV?
I'm just the middle man so bear with me - he is a technophobe!
Expert:  Richard replied 1 year ago.
No problem, I can call you as an additional service if this is easier?I made the offer, if so, let me know else we can continue here
Customer: replied 1 year ago.
I'd rather continue here otherwise it will get too expensive and he might end up having to get a new one and that will be more expense.
Expert:  Richard replied 1 year ago.
No problem, the issue will be the TV will be on a different input channel then what the recorder is connected to.Make sure you have a film playing, then on the remove for the TV, press wither Input or Source and keep pressing it until it is on the Input channel the Recorder is connected to, and you see the movie.Let me know the results please.
Customer: replied 1 year ago.
It is OK now!! Without doing what you last said - he put the player back with the TV it wasn't working with and it now is working.
I'm sure it is his fault! But all well now. Thank you.
Expert:  Richard replied 1 year ago.
Perfect!It will also have auto detected the input when connecting it again, so the instructions but in a different mannerGreat we got it fixed!!If you would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit. Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35364
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.co.uk/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    795
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.co.uk/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    611
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.co.uk/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.co.uk/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.co.uk/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.