How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

Fujifilm X10 My menu screen is blank and non responsive. can

Resolved Question:

Fujifilm X10
My menu screen is blank and non responsive. can this be easily corrected. Was working okay this morning however has gone blank - camera still operational however I cannot obviously correct settings in any way or display pictures.
Thank you
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Turn it off. Remove the battery and memory card. Now put the battery back but don`t insert the memory card. Now turn it on. Check if it is still unresponsive.

Customer: replied 1 year ago.
Now completely unresponsive - no battery light - the battery was charged overnight last night - with memory card in the battery light is coming up.
Expert:  nathan_mills replied 1 year ago.

Does completely unresponsive means that the camera is not turning on?

Customer: replied 1 year ago.
camera is not turning on with the battery inserted without the memory card.
Customer: replied 1 year ago.
correction camera is turning on - no lights or indicators when the battery is inserted
Expert:  nathan_mills replied 1 year ago.

Okay then insert the card and check again. If you have any other sd card then insert that one.

Customer: replied 1 year ago.
ahead of you - have just inserted a tried and tested card and still have no menu display or screen display.
Expert:  nathan_mills replied 1 year ago.

Is the camera under warranty?

Customer: replied 1 year ago.
May have expired ...... I am guessing your next suggestion is that there is a technical fault and camera cannot be corrected by any button pressing...... grr - need this for big photo day tomorrow. Thank you
Expert:  nathan_mills replied 1 year ago.

Try pressing the Menu/Ok bitton for 5-10 seconds.

Customer: replied 1 year ago.
No response after pressing menu/ok button for 10 secs.
Customer: replied 1 year ago.
If you look at the screen in darkened room there is some contrast on the display screen - no pics or symbols - guessing the LCD is malfunctioning.
Expert:  nathan_mills replied 1 year ago.

Maybe there are some loose connections either the LCD`s or the power button. This will require dissembling the camera which can be done by taking it to a local repair.

Customer: replied 1 year ago.
Thank you - sadly local repairs for cameras are non existent - it will need sending off to Fuji!! Bad timing as I really needed a decent camera tomorrow.
Expert:  nathan_mills replied 1 year ago.

There are many repair centers which offer to repair the camera. You can either contact them or can book a service at FUJI`s repair center.

CLICK HERE TO BOOK A SERVICE AT FUJI

Expert:  nathan_mills replied 1 year ago.

If you urgently need a camera for tomorrow then you can take one on rent until your camera is repaired.

Expert:  nathan_mills replied 1 year ago.

Do you have any query?

Customer: replied 1 year ago.
Thank you for your help Nathan. I will take it to Jessops.....Kind regards
Expert:  nathan_mills replied 1 year ago.

Yes that would be the best thing to do.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

Expert:  nathan_mills replied 1 year ago.

Hi, just checking in. How did things turn out?

nathan_mills and 2 other Electronics Specialists are ready to help you