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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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There, I have a panasonic TV but it has randomly stopped

Resolved Question:

hi there, I have a panasonic TV but it has randomly stopped picking up other devices through bluetooth, inc cinema spaker
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.
Hi. Welcome to justanswer.What Panasonic TV model are you using?
Customer: replied 10 months ago.
It's the smart one they launched last year, where would it say model?
Customer: replied 10 months ago.
Pctvooo143
Expert:  nathan_mills replied 10 months ago.
Are you able to see any available Bluetooth devices listed in your TV?
Customer: replied 10 months ago.
No
Expert:  nathan_mills replied 10 months ago.
Are you sure Bluetooth mode is ON.
Customer: replied 10 months ago.
on a couple of devices but nothing appearing on TV screen, not picking them up
Expert:  nathan_mills replied 10 months ago.
Okay. Press Menu button. Go down to Setup.
Customer: replied 10 months ago.
Done
Expert:  nathan_mills replied 10 months ago.
Do you see System Menu
Customer: replied 10 months ago.
Expert:  nathan_mills replied 10 months ago.
Select it.
Expert:  nathan_mills replied 10 months ago.
You will find Shipping Condition listed there
Customer: replied 10 months ago.
Ok
Expert:  nathan_mills replied 10 months ago.
Select it and this will reset all the data but will erase anything stored in the memory and it will start as if it was brand new from the box.
Customer: replied 10 months ago.
Have done that
Expert:  nathan_mills replied 10 months ago.
Now try to search for Bluetooth devices
Customer: replied 10 months ago.
Still not picking things up
Expert:  nathan_mills replied 10 months ago.
Is your wifi working fine?
Customer: replied 10 months ago.
it is
Expert:  nathan_mills replied 10 months ago.
Can you check on your other devices, when you search for available devices, is your TV being displayed as an available device?
Customer: replied 10 months ago.
TV appears on my laptop
Expert:  nathan_mills replied 10 months ago.
When you go to menu>setup > Bluetooth setup, tell me what are the options listed there.
Customer: replied 10 months ago.
Devices and Bluetooth Audio settings
Expert:  nathan_mills replied 10 months ago.
Go to Devices
Customer: replied 10 months ago.
I'm in
Customer: replied 10 months ago.
Nothing appearing here, even though home cinema bar is Bluetooth ready
Expert:  nathan_mills replied 10 months ago.
Go back and go to Audio Settings.
Customer: replied 10 months ago.
Just says lip sync on as only option
Expert:  nathan_mills replied 10 months ago.
Then there is some fault with the Bluetooth receiver in your TV. Is your Tv under warranty?
Customer: replied 10 months ago.
Don't know, will have to check and look into it
Expert:  nathan_mills replied 10 months ago.
Usually the warranty is 1 year. When did you buy this TV?
Customer: replied 10 months ago.
About a year and a half ago, no worries if you can't fix it, thanks for trying
Customer: replied 10 months ago.
Goodbye
Expert:  nathan_mills replied 10 months ago.
The fault is with the Bluetooth receiver and would require taking it to a repair center. If their would have been any software issue, it would have been corrected by the factory reset. But since the fault is internal, calling the local repair would be the best option.Would you like to rate my services positively?
Customer: replied 10 months ago.
thank you, goodbye
Expert:  nathan_mills replied 10 months ago.
Sorry to bother you again, but please click the 5 stars present on the upper panel to rate so that I can get credited for my services.
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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