How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10133
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

Have a Samsung PS42A 457P1D plasma display - about 7 years

Resolved Question:

Have a Samsung PS42A 457P1D plasma display - about 7 years old. The sound has developed a background 'booming' echo. Any ideas what's going on ?? Mny thanks.
Submitted: 10 months ago.
Category: Electronics
Expert:  Shahid replied 10 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Can you please elaborate booming echo with bit more details?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 10 months ago.
The booming/background echo sound effects come on after the TV has been turned on and remain throughout. Average delay is about 5 minutes. The TV is connected to a cable box only. This fault has only appeared over the last few weeks. My thoughts are is that it is an overheating component in the speaker system, but you may know better ?
Expert:  Shahid replied 10 months ago.

Thanks for the info. Can you connect another video source such as DVD player etc as a test to see if sound problem occurs or TV gives normal sound?

Customer: replied 10 months ago.
I will try this out later next week and advise you. TV is at my mother in law and she's 90 and has no idea how TVs operate.
Expert:  Shahid replied 10 months ago.

Sure, take your time.

If TV gives normal sound with DVD playback that means TV itself is fine and problem would be coming from cable box that should be rebooted to resolve the problem. Unplug cable box power cord from wall socket for 5 minutes, replug back in to reboot and check sound output.

Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Thanks.

Customer: replied 10 months ago.
Apparently there is no cable box and TV is connected to wall socket with TV distribution through a central reception system within the small block of flats she lives in. If there was a common problem, others would have reported it. Methinks it is a TV problem and if that is the case, what would be the solution ?
Expert:  Shahid replied 10 months ago.

Actually I found this in your reply.. The TV is connected to a cable box only. and my reply was based on that info.

DVD player test will confirm the TV sound output and if problem only occurs on cable channels then it is related to TV builtin tuner which process the signals. I would recommend to retune the channels in TV by going into channel menu and run auto program/ channel scan to see if it helps to correct the sound issue.

If problem persist then tuner of TV will need to be replaced which would cost you good money to take the TV in local TV repair shop, alternate option is to get set top box that would have builtin tuner so connect the set top box into AV/HDMI input of TV and plug the cable/ aerial into set top box and use its menu to run channel scan to get available channels with normal sound.

I hope these info will help, please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Thanks.

Shahid, Technician
Category: Electronics
Satisfied Customers: 10133
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Thanks for your response I am happy to close the enquiry. Regards.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions