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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5258
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Printer will not print photos or on to discs

Resolved Question:

printer will not print photos or on to discs
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the make and model of the printer?

Customer: replied 1 year ago.
epsomxp620
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
hello will you please reply
Expert:  michelleclive replied 1 year ago.

When was it printing last time on paper and on disk?

Customer: replied 1 year ago.
a week ago
Customer: replied 1 year ago.
why
Expert:  michelleclive replied 1 year ago.

Please let me know if there has been any changes like cartridges changed or usb cable.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure
none
Customer: replied 1 year ago.
what is going on
Expert:  michelleclive replied 1 year ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work dont be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.
Rate only when the problem is fixed or you are 100% Satisfied with the answer provided.
JustAnswer has a 100% satisfaction guarantee. We value you as a customer and very much want you to be satisfied.

Expert:  michelleclive replied 1 year ago.

How is the printer connected to the computer usb or wireless?

Customer: replied 1 year ago.
usb
router
Expert:  michelleclive replied 1 year ago.

Printer is connected to the router?

Customer: replied 1 year ago.
no it is not
printer is connected to tower at the back
Expert:  michelleclive replied 1 year ago.

alright so it should be connected to the usb port.

Customer: replied 1 year ago.
Expert:  michelleclive replied 1 year ago.

Click on the start button and select devices and printers.

Customer: replied 1 year ago.
I have
Expert:  michelleclive replied 1 year ago.

do you see any check mark on the printer icon epsom xp 620?

Customer: replied 1 year ago.
hello
Expert:  michelleclive replied 1 year ago.

right click on the same icon and select printer properties

Customer: replied 1 year ago.
I have what next
Customer: replied 1 year ago.
hello what next?
Expert:  michelleclive replied 1 year ago.

click on the ports tab and make sure the usb001 is selecte apply ok and then click on the general tab and click on print test page.

Customer: replied 1 year ago.
it printed out a page
Expert:  michelleclive replied 1 year ago.

Printed perfect test page?

Customer: replied 1 year ago.
it did very clear
Expert:  michelleclive replied 1 year ago.

you must be having print cd software installed try to design and print a cd cover.

Customer: replied 1 year ago.
will try
Customer: replied 1 year ago.
will not print on to a disc
Customer: replied 1 year ago.
it asking me to inset a memory card and i dont have one
Customer: replied 1 year ago.
it printed out a perfect test page but it will not print on to a disc
Customer: replied 1 year ago.
what now?
Expert:  michelleclive replied 1 year ago.

If the printer is asking for a memory card that mean you need printer RAM which stores the data on the memory to process the printing.

Customer: replied 1 year ago.
what is printer ram
Customer: replied 1 year ago.
where do I get printer ram
Expert:  michelleclive replied 1 year ago.

Its an sd card basically, check the back you will see a memory slot. I am attaching a picture as well.

Customer: replied 1 year ago.
where do I get a memory card
Customer: replied 1 year ago.
i know where card but I do not one?
Expert:  michelleclive replied 1 year ago.

you can get the memory card from any computer store all you have to ask is an SD card with 16GB capacity or higher with sd card caddy.

Customer: replied 1 year ago.
is that also call a pen
Expert:  michelleclive replied 1 year ago.

or you can order online click here

Expert:  michelleclive replied 1 year ago.

you mean pendrive, no its not its called SD card.

Expert:  michelleclive replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 1 year ago.
ok thank
Expert:  michelleclive replied 1 year ago.

Thank you for using our service.

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5258
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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