How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4962
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

Printer will not print photos or on to discs

Resolved Question:

printer will not print photos or on to discs
Submitted: 10 months ago.
Category: Electronics
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the make and model of the printer?

Customer: replied 10 months ago.
epsomxp620
Customer: replied 10 months ago.
hello
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
hello will you please reply
Expert:  michelleclive replied 10 months ago.

When was it printing last time on paper and on disk?

Customer: replied 10 months ago.
a week ago
Customer: replied 10 months ago.
why
Expert:  michelleclive replied 10 months ago.

Please let me know if there has been any changes like cartridges changed or usb cable.

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure
none
Customer: replied 10 months ago.
what is going on
Expert:  michelleclive replied 10 months ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work dont be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.
Rate only when the problem is fixed or you are 100% Satisfied with the answer provided.
JustAnswer has a 100% satisfaction guarantee. We value you as a customer and very much want you to be satisfied.

Expert:  michelleclive replied 10 months ago.

How is the printer connected to the computer usb or wireless?

Customer: replied 10 months ago.
usb
router
Expert:  michelleclive replied 10 months ago.

Printer is connected to the router?

Customer: replied 10 months ago.
no it is not
printer is connected to tower at the back
Expert:  michelleclive replied 10 months ago.

alright so it should be connected to the usb port.

Customer: replied 10 months ago.
Expert:  michelleclive replied 10 months ago.

Click on the start button and select devices and printers.

Customer: replied 10 months ago.
I have
Expert:  michelleclive replied 10 months ago.

do you see any check mark on the printer icon epsom xp 620?

Customer: replied 10 months ago.
hello
Expert:  michelleclive replied 10 months ago.

right click on the same icon and select printer properties

Customer: replied 10 months ago.
I have what next
Customer: replied 10 months ago.
hello what next?
Expert:  michelleclive replied 10 months ago.

click on the ports tab and make sure the usb001 is selecte apply ok and then click on the general tab and click on print test page.

Customer: replied 10 months ago.
it printed out a page
Expert:  michelleclive replied 10 months ago.

Printed perfect test page?

Customer: replied 10 months ago.
it did very clear
Expert:  michelleclive replied 10 months ago.

you must be having print cd software installed try to design and print a cd cover.

Customer: replied 10 months ago.
will try
Customer: replied 10 months ago.
will not print on to a disc
Customer: replied 10 months ago.
it asking me to inset a memory card and i dont have one
Customer: replied 10 months ago.
it printed out a perfect test page but it will not print on to a disc
Customer: replied 10 months ago.
what now?
Expert:  michelleclive replied 10 months ago.

If the printer is asking for a memory card that mean you need printer RAM which stores the data on the memory to process the printing.

Customer: replied 10 months ago.
what is printer ram
Customer: replied 10 months ago.
where do I get printer ram
Expert:  michelleclive replied 10 months ago.

Its an sd card basically, check the back you will see a memory slot. I am attaching a picture as well.

Customer: replied 10 months ago.
where do I get a memory card
Customer: replied 10 months ago.
i know where card but I do not one?
Expert:  michelleclive replied 10 months ago.

you can get the memory card from any computer store all you have to ask is an SD card with 16GB capacity or higher with sd card caddy.

Customer: replied 10 months ago.
is that also call a pen
Expert:  michelleclive replied 10 months ago.

or you can order online click here

Expert:  michelleclive replied 10 months ago.

you mean pendrive, no its not its called SD card.

Expert:  michelleclive replied 10 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 10 months ago.
ok thank
Expert:  michelleclive replied 10 months ago.

Thank you for using our service.

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4962
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions