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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33885
Experience:  Electronics Engineer
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Cant get the printer too print all ink changed some printing

Customer Question

cant get the printer too print all ink changed some printing showing but not all
Submitted: 10 months ago.
Category: Electronics
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 months ago.
not printing just the same maybe a faulty printer don't want to pay any more already pd you 20 can you not help
Customer: replied 10 months ago.
whats happing now
Expert:  Richard replied 10 months ago.

ok, I did not ask you though to pay anymore? So I am not sure what you mean Linda.

When you say some printing showing, what exactly is showing?

Expert:  Richard replied 10 months ago.

And what is the make and model of the printer?

Customer: replied 10 months ago.
printer epsonxp332 sorry will it cost more for you to take over
Customer: replied 10 months ago.
some lines showing some missing very faint
Expert:  Richard replied 10 months ago.

yes but it is optional else we continue here

Can you do the following on the printer 3 times

Enter Setup on the printer

Maintenance

Nozzle Check

Once done 3 times tell me how it prints please

Customer: replied 10 months ago.
sorry where is set up to printer guide me through slowly not into computers ha
Expert:  Richard replied 10 months ago.

you can follow it on page 75 of the manual here

http://data.manualslib.com/pdf5/102/10180/1017978-epson/xp332.pdf?bf97e6a39038bf39f1d0265a8f458c61

Which will step you through this

Customer: replied 10 months ago.
I think you better do this otherwise it will take all day
Expert:  Richard replied 10 months ago.

ok, please accept the offer and I can then do this for you

Richard, Engineer
Category: Electronics
Satisfied Customers: 33885
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
I have done download what next
Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

Run the file please that you downloaded so it can be installed on your computer

Customer: replied 10 months ago.
is that correct
Expert:  Richard replied 10 months ago.

No, you need to run the file once you download it, and install the program please.

Customer: replied 10 months ago.
how do you run the file 9655
Expert:  Richard replied 10 months ago.

Double click it please, so you download the file and either choose Run or Double click it

Customer: replied 10 months ago.
have you got it now
Expert:  Richard replied 10 months ago.

No as you send here the id and password, so you post it as a message here

Customer: replied 10 months ago.
do you need my email and password ***** is there another id and password ***** require
Expert:  Richard replied 10 months ago.

ok, it seems your not following the instructions....

Can you take the time and follow this instead, it is only a few actions, but I really need please for you to take the time and do these.

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=8e0d309d-14d2-489e-9fae-b7d5cea05248

Click I Agree

Then download and run the file please.

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