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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, I did not ask you though to pay anymore? So I am not sure what you mean Linda.
When you say some printing showing, what exactly is showing?
And what is the make and model of the printer?
yes but it is optional else we continue here
Can you do the following on the printer 3 times
Enter Setup on the printer
Once done 3 times tell me how it prints please
you can follow it on page 75 of the manual here
Which will step you through this
ok, please accept the offer and I can then do this for you
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Run the file please that you downloaded so it can be installed on your computer
No, you need to run the file once you download it, and install the program please.
Double click it please, so you download the file and either choose Run or Double click it
No as you send here the id and password, so you post it as a message here
ok, it seems your not following the instructions....
Can you take the time and follow this instead, it is only a few actions, but I really need please for you to take the time and do these.
Click this link
Click I Agree
Then download and run the file please.