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Hi William. Welcome to justanswer.
Is it being recognized in other devices?
What operating system is installed in your new laptop?
Samsung has not released any updates for Windows 10 yet. If you have Windows 10 in your new laptop then you will have to wait till it releases any update.
Is there anything else I can help you with. Reply for further assistance.
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Since this is a common issue, Samsung would be soon releasing an update for Windows 10. You can ask them by CLICKING HERE.
And you can directly email CEO of Samsung from here. CLICK HERE
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