Please confirm the model number of the device - is it a Samsung ATIV 9, or something else?
To start the remote assistance, please go to the following link on your computer:
Can you please confirm the model number of the device - is it a Samsung ATIV 9, or something else?
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Step 1: Check if Wi-Fi is connected
Step 2: Turn on Wi-Fi
If you see the Wi-Fi off icon , turn on your Wi-Fi:
Step 3: Pick a network and connect
After you turn on your Wi-Fi, your Chromebook will look for a network to connect to.