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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10488
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have lost the picture and sound on our Sony TV. I switched

Resolved Question:

I have lost the picture and sound on our Sony TV. I switched it off at 7:0pm last night and
and on again at 9:0pm and there was, as I say, neither picture or sound.
I have spent a long time this morning checking to see if anything is disconnected. What I have found is an aerial wire from the wall with socket. I have looked for a twin socket in TV or DVD or BT Vision and not found anything that changes the situation.What I wonder is if this is something to do with 'tuning'?I am able to access use of DVD and Catch up etc.I am a disabled person and am finding this very frustrating on Bank Holiday Monday!
Donald Eadie
Submitted: 12 months ago.
Category: Electronics
Expert:  Shahid replied 12 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Shahid replied 12 months ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Expert:  Shahid replied 12 months ago.

Grab Sony TV remote and press Home/ Menu button on it, does menu screen show up?

Customer: replied 12 months ago.
Devices: Sony DVD and BT Vision
Model: KDL 32S300
serial number(###) ###-####07/2007Menu Digital Favourites
Expert:  Shahid replied 12 months ago.

Thanks for the info.

Grab Sony TV remote and press Home/ Menu button on it, does menu screen show up?

Expert:  Shahid replied 12 months ago.

Remote Assistance is only possible with Computer to connect it through internet. This is TV question and there is no way to connect to TV from here.

Thanks.

Customer: replied 12 months ago.
I would like an online conversation, please.
Expert:  Shahid replied 12 months ago.

OK, please pick the Sony TV remote and press Home/ Menu button on it, does menu screen show up?

Shahid, Technician
Category: Electronics
Satisfied Customers: 10488
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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