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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, but how long have you left it with no power? so not off, but power cable disconnected?
ok, let me know the results please
It should operate with B?W empty
Try more printing and tell me if it is ok plase
If the test page worked it should be ok
ok, looks like its the PC, do you have another one there?
not yet Ralph
Which version of windows is this?
yes, it may be causing it, can you replace it?
ok, it is very likely the cause, what I will do is mark this question to remain open
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