How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

CLP 315W The'ready' light is flashing red and I cant clear

Resolved Question:

CLP 315W The'ready' light is flashing red and I cant clear it. What am I doing wrong or not doing at all ?
Submitted: 11 months ago.
Category: Electronics
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
The printer has been behaving like this since switch on....
Expert:  Richard replied 11 months ago.

ok, but how long have you left it with no power? so not off, but power cable disconnected?

Customer: replied 11 months ago.
I've just disconnected from mains power as you suggested. it's been on for about 30 mins
Expert:  Richard replied 11 months ago.

ok, let me know the results please

Customer: replied 11 months ago.
Ok will do ... ps I'm Ralph.
Expert:  Richard replied 11 months ago.

Thanks Ralph

Customer: replied 11 months ago.
Hi Richard, reconnected and showed green during 'check' then flashing red. The yellow toner is also showing red. Will it operate as B/W with a toner empty?
Ralph
Customer: replied 11 months ago.
It has printed a colour test page
Expert:  Richard replied 11 months ago.

It should operate with B?W empty

Try more printing and tell me if it is ok plase

Expert:  Richard replied 11 months ago.

If the test page worked it should be ok

Customer: replied 11 months ago.
standby ..
Customer: replied 11 months ago.
no .. just the same.
Expert:  Richard replied 11 months ago.

ok, looks like its the PC, do you have another one there?

Customer: replied 11 months ago.
unfortunately no. ..... I'll admit defeat on this !!
Expert:  Richard replied 11 months ago.

not yet Ralph

Which version of windows is this?

Customer: replied 11 months ago.
Is the flashing red light indicating a toner is empty?
Expert:  Richard replied 11 months ago.

yes, it may be causing it, can you replace it?

Customer: replied 11 months ago.
Not at this time, I don't have one
Expert:  Richard replied 11 months ago.

ok, it is very likely the cause, what I will do is mark this question to remain open

If you still have the problem after replacing the toner, just let me know here, there is no time limit on this.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Customer: replied 11 months ago.
The printer is a few years old but only had two changes of Black toner. The colour toners are original. Many thanks for your assistance, I'll obtain a new toner and try again.
This was my first contact for assistance such as this and am very impressed. Thank you.
Ralph

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.co.uk/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    795
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.co.uk/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    611
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.co.uk/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.co.uk/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.co.uk/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions