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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Mr Expert! My Kobo Arc7HD Tablet will not connect to Wi-Fi

Customer Question

Hello Mr Expert! My Kobo Arc7HD Tablet will not connect to Wi-Fi even though it says the signal is excellent. Message reads authentication problem. Please Help! Nikki
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new tablet? Or was it working fine previously?

Does it ask for Wi-Fi / wireless password? If yes, do you know how to check / confirm your wireless / Wi-Fi password ***** key?

What is the model of your Internet/wireless modem/router device?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you,