I'm sorry about the issue. Is this a new tablet? Or was it working fine previously?
Does it ask for Wi-Fi / wireless password? If yes, do you know how to check / confirm your wireless / Wi-Fi password ***** key?
What is the model of your Internet/wireless modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you,