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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have just got a gogear vibe mp4 player have tryed

Resolved Question:

i have just got a gogear vibe mp4 player have tryed downloading music on to it which it does but every time when i go to play back it says file format not supported have had a go on windows 10 and macbook would be gratful for any help
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi.Welcome to justanswer.

Can you check the format of the songs (i.e. .mp3, .wma, .mp4)?

Customer: replied 1 year ago.
i have tryed fom media player my devise is mp4 sorry not very up on these things hope this helps
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  nathan_mills replied 1 year ago.

Okay no problem. Does this message comes for all the songs or some specific ones?

Customer: replied 1 year ago.
its on all all songs
Expert:  nathan_mills replied 1 year ago.

On your Windows system, right click any of the song and go to Properties. Tell me what is the format written there.

Expert:  nathan_mills replied 1 year ago.

Do you have SongBird installed on your computer?

Customer: replied 1 year ago.
ianswer to ist question i did as you said but it didnt have any format come up i installed song bird this afternoon but that kept saying on every thing that there was a error
Expert:  nathan_mills replied 1 year ago.

Uninstall it and then again download it. And tell me how you are adding songs to your mp4 player? By song bird or by some other method?

Expert:  nathan_mills replied 1 year ago.

If you want I can remotely connect to your system an troubleshoot for you. Do you want to start a Secure Remote Assistance session?

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
i have downloaded it but it says the windows i have do not support it i have windows 10 so yes see if you can do ot
Customer: replied 1 year ago.
do i need to do anything like clicking on secure remote assistance
Expert:  nathan_mills replied 1 year ago.

CLICK HERE and press I Agree. A file will get downloaded. You have to run that file.