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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32262
Experience:  Electronics Engineer
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I have tried to down load the disc Digimax V4 camera which

Customer Question

I have tried to down load the disc for my Digimax V4 camera which now quite old but
Windows 10 tell me it is not compatible. Do you have a disc which is compatible.
The details of the camera are Digimax V4 FCCID ; NLMDIGIMAXV4
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome

There are not compatible disks for it sorry but you should still be able to get the photos from the camera when connecting to it.

When you connect the camera to the computer, press the windows key + E

In the new window, click on This PC and then tell me what is listed under Devices and Drives please.

Customer: replied 7 months ago.
Richard
In reply to your answer to my question. I tried your solution by pressing + E with the camera attached but nothing happened.
Sorry for not replying earlier but have been out on business all day. In view of the present time I will try in the morning and inform you of the result
Brian
Customer: replied 7 months ago.
Hi Richard
In reply to your query about the service provided regarding down loading from my Samsung Digimax V4
I did forward a reply late last night and I have tried again today. Using the keyboard and pressing + E
again had no result at all.
Brian
Expert:  Richard replied 7 months ago.

Brian

There were more steps I listed for this and you did not do the exact steps I gave (you did not press the windows key)

I'll repeat again

When you connect the camera to the computer, press the windows key + E

In the new window, click on This PC and then tell me what is listed under Devices and Drives please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard, Engineer
Category: Electronics
Satisfied Customers: 32262
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 7 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 7 months ago.
Richard
I must be doing something wrong since I opened and registered in Teamviewer and left the programme running I have
not had any response. Can you advise please.
Expert:  Richard replied 7 months ago.

Brian,

You needed to give me the ID and Password ***** I can connect, you never provided this.

Can you give this please

Customer: replied 7 months ago.
Richard
Sorry to mess you about. I thought I had forwarded those details but I now repeat them. ID 489 553 803. Passwordskj924
Brian
Expert:  Richard replied 7 months ago.

connecting

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