Hi there John and welcome
Do you mean nothing is appearing on the left side of the paper?
And what is the make and model of the printer?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
thats the version, you need to run that file please.
Can you restart the computer and try again please
Please return here to your question.