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Just bought a Samsung J5. EE shop transferred all my

Resolved Question:

Just bought a Samsung J5. EE shop transferred all my contacts and Amazon Prime Music content. I can see all the Amazon Prime TRacks visually, but cannot get my Samsung to play any of the 600 and odd tracks. Any suggestions? Thanks Robin Magee
Submitted: 9 months ago.
Category: Electronics
Expert:  nathan_mills replied 9 months ago.

Hi Robin. Welcome to justanswer.

May I know how did you transfer the Amazon music files to your phone?

Customer: replied 9 months ago.
Nathan,Not sure the guys in my EE shop did it for me.
Expert:  nathan_mills replied 9 months ago.

Do you have Amazon Prime music app installed in your phone?

Customer: replied 9 months ago.
Expert:  nathan_mills replied 9 months ago.

Try refreshing the library again

Customer: replied 9 months ago.
Into Cloud Library. Message reads "loading cloud songs" but nothing happens!!
Expert:  nathan_mills replied 9 months ago.

Do you get any specific error when you try to play the songs?

Customer: replied 9 months ago.
No . After a few seconds of the loading "circle" going around the screen fades and as above nothing.
Expert:  nathan_mills replied 9 months ago.

Go to play store and search for this app and see if it is updated or not.

Customer: replied 9 months ago.
Same old problem - "circle" going around and no result. Do you think EE shop apparatus not compatible? Have Amazon Prime Music on my stand alone PC. Perhaps I should delete App from phone and start again??
Expert:  nathan_mills replied 9 months ago.

Yes uninstall it from your phone then install it again. Log in with your credentials and see if it works or not.

Customer: replied 9 months ago.
OK Nathan. I'll try that. Thanks for time.Over and out.
Expert:  nathan_mills replied 9 months ago.

Please rate my services positively by clicking the 5 stars present on the upper panel. Reply if you need any assistance.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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