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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My DVD player DMR - EX773EB is giving sound but no picture

Customer Question

My DVD player DMR - EX773EB is giving sound but no picture when it is connected via a freesat sky digibox to a Sony Bravia KDL-32R43xB TV, whatever I try I can get no picture so cannot change any settings on the DVD via the function menu. Please will you advise if it is broken but repairable & if so where in Worcestershire. It shows code P2914 when first switched on on the display.
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- How the DVD recorder connected to TV, an HDMI cable or AV cable etc?
Thanks.

Customer: replied 1 year ago.
21 pin scart cable from AV/VCR digibox to AV2 (EXT) DVD and AV1(TV) DVD to TV.
Expert:  Shahid replied 1 year ago.

OK, can you switch the Scart cables as one seems defective.

Customer: replied 1 year ago.
I bought two new scart cables today to use, when I connect either directly from the digibox to the TV the TV works, it is not the scart cables
Expert:  Shahid replied 1 year ago.

ah OK, then next thing is select correct input in DVD recorder so digitbox video signal can go to TV via DVD recorder.

Have you tried to change AV input in DVD recorder?

Customer: replied 1 year ago.
I've tried everything & as I said I can get sound but no picture on AV1.
Expert:  Shahid replied 1 year ago.

This is odd, have you tried to unplug DVD recorder and digibox power cords from wall socket for 5 minutes to reset, replug back in and check?

Customer: replied 1 year ago.
I've tried to reset by switching off power to all three devices , waited & switched them back on again on many occasions, only sound present.
Expert:  Shahid replied 1 year ago.

OK, is there any other video source available to connect to DVD recorder as a test instead of digitbox?

Customer: replied 1 year ago.
Sorry, no.
Expert:  Shahid replied 1 year ago.

OK, what happens if you playback a disc or saved program in recorder?

Does TV display picture?

Customer: replied 1 year ago.
No there is no display on TV. I feel you are not assisting, please will you refund my account?
Expert:  Shahid replied 1 year ago.

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Contact customer service through above link/ number as I have no control over billing.

Thanks.