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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9987
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My fingerprint screen unlock has stopped working and is

Resolved Question:

my fingerprint screen unlock has stopped working and is asking for my back up password (i dont actually remember setting up a back up password) either way i cant access my phone now, and want to know is there any way round unlocking the screen with out a factory reset and loosing all my photos etc?
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.

What is the model of your phone?

Customer: replied 1 year ago.
samsung note 4 SM-N910F
Expert:  *ElectronicsTech replied 1 year ago.

Okay, thank you. Do you have a Samsung account connected on the Note 4?

Customer: replied 1 year ago.
its***@******.***
Expert:  *ElectronicsTech replied 1 year ago.

Okay, great.

What is the password ***** the Samsung account?

Customer: replied 1 year ago.
Leathers or Leathers68
Expert:  *ElectronicsTech replied 1 year ago.

Okay, try 1234 on your lock screen.

Customer: replied 1 year ago.
your a miracle worker im in. thank you soooooooooo much
Expert:  *ElectronicsTech replied 1 year ago.

Your welcome!

I am glad to help.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

*ElectronicsTech and 2 other Electronics Specialists are ready to help you