Hi James. Welcome to justanswer.Try resetting the ipad.
To reset and restart your iPad hold down the Sleep/Wake button on the top right of the tablet while simultaneously pressing down the home button. Keep both buttons depressed until the iPad restart – this can take up to 15 seconds.
If the red slider appears or the screen dims, keep pressing the buttons until the Apple logo appears.
Click this link and then press I Agree. A file will get downloaded. You have to open that file to start the remote desktop session.
James click here so that we can have a remote assistance session.
Press this above link. Then click I agree. Run the file which will get downloaded.
Are you facing any difficulty in starting the session?
Connect your ipad to the charger and let it charge for 10-15 minutes. Now try to turn it on while the charger is still plugged in. Reply if it works or not.
Hi James. Reply whenever you get time so that we can start the session.