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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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My phone screen says check phone line. I have checked plugs

Customer Question

My phone screen says check phone line. I have checked plugs in sockets, what else can I do.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there Barbara and welcome

Can you tell me the make and model of the phone please?

And which phone provider are you with?

Thank you

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.

HI Barbara

Is the number you gave me to the phone with the fault? As I tried to call it but no one answered

Customer: replied 1 year ago.
Yesit was the faulty phone number. My mobile no. Is07517393394
Expert:  Richard replied 1 year ago.

calling that number instead

Customer: replied 1 year ago.
I have paid for expert advice but my phone is still not working!
Customer: replied 1 year ago.
How can I contact Richard my expert
Expert:  Richard replied 1 year ago.

I am here Barbara, as we agreed you would message me here with the results.

Still the issue correct?

Customer: replied 1 year ago.
My phone is still not woeking
Customer: replied 1 year ago.
My phone is still not woeking can you phone me on my mobile no. 07517 393 394
Expert:  Richard replied 1 year ago.

ok, can you replace the cable between the phone and the wall and tell me if that gets it to work please.

Customer: replied 1 year ago.
I did replace the cable. Not working.
Customer: replied 1 year ago.
As my phone is still not working do I get my money refunded
Expert:  Richard replied 1 year ago.

Your paying for my service Barbara, the phone calls and the continued support that I have been providing.

It is the phone that has faulted. Everything else has been eliminated and this confirms it

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

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