Hi there Barbara and welcome
Can you tell me the make and model of the phone please?
And which phone provider are you with?
Is the number you gave me to the phone with the fault? As I tried to call it but no one answered
calling that number instead
I am here Barbara, as we agreed you would message me here with the results.
Still the issue correct?
ok, can you replace the cable between the phone and the wall and tell me if that gets it to work please.
Your paying for my service Barbara, the phone calls and the continued support that I have been providing.
It is the phone that has faulted. Everything else has been eliminated and this confirms it
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.