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Hi Jean. Welcome to justanswer.
Can you tell me which email service are you using?
It's fine if you don't want to use desktop assistance. Are you using any app for your emails on your tab?
Check the POP and/or IMAP settings are correct (if applicable).
Incoming Mail (pop3) server - mail.eclipse.co.ukOutgoing Mail (smtp) server - smtp.eclipse.co.uk
You are using the Google's Email app in your tab to access your eclipse email, right?
Go to Settings- Apps. Find the email app from the list. Now Open it and tap clear data.
can you tell me what are the all the options there
Is there Clear Cache option
If you don't find it then click the Delete button that you see.
Now, from the home screen, tap Email, tap the Menu key, Tap Settings,Tap Delete account,Tap Delete.
Now restart your tab and again go to Email and follow all the steps given in this video to set up your account again. CLICK HERE FOR THE VIDEO.
Now check if you are receiving your emails or not
You tapped Settings-Applications. Under All applications, you found Email. Am I right?
Tell me once it is done.
Yes we will set the account again. Just delete it.
No. You have already done that. Now press home button. And then tap Menu.
No do not fill it yet. On your home screen see if there is an icon of SETTINGS. Check the image I have attached.
Tap it. Then you will see Applications listed there
Find Email on that list
Tap it. You will see clear data
Okay. Leave it then. Restart your tab.
First restart it and then fill your details
Now fill in your email account details by tapping Email icon from the Menu.
Now send a mail to yourself to check if you are receiving the emails or not
Are you tapping Manual Setup
Have you entered these servers
These are the details
Outgoing SMTP port = 25 Incoming POP port = 110Eclipse Server Settings Outgoing SMTP Server = smtp.eclipse.co.uk Incoming POP3 Server = mail.eclipse.co.uk
Can you tell me how you are connected to internet, via wifi or mobile network?
Ok tap email. After entering your email and password, tap manual setup
Jean, are you there?
Jean, you need to CLICK HERE. A page will open, press I Agree. A file will get downloaded. Run/Open that file to start the session
Have you downloaded the desktop assistance file
Open this link. Press I agree on that page.
A file will get downloaded. Open that file.
Run the file which gets automatically downloaded. Once the session starts I will be able to guide you better.
I have attached some images. Select Manual Setup. Then select IMAP
Press Ctrl J on your keyboard. And then check download section. Do you see Elsinore.screenconnect file
Did you press I Agree
In your computer, under downloads folder, check once.
If you are unable to open the session, then I will try to solve it here only.
Open Email on your tab
Enter your Email username and password, and then select the "Manual setup" option.
Check if your anti virus is blocking the download.
If it is not happening then don't waste time on that. Have you clicked Manual Setup on your tab after entering your email and password ***** Email app?
Don't click on save. When the download is complete. Just click the file to open it.
Jean, leave it now. Open your tab now and follow the steps I am providing you.
Why are you clicking cancel. Reply when you will be free so that we can continue.
When you click save the file, then what it asks to do?
Jean open your tab
Press Email app icon
Hi Jean. This problem has taken a lot of time. So let's resolve it now
Tap Email on your tab. Enter your credentials and press Manual Setup
Your email box? Are you receiving emails?
Delete this account from the email's setting
There is an option of Delete account on top. Do you see it. May be a a sign of bin is displayed.
Now again go to Email
What do you see? Do you see the option to set up account
Yes enter the details and then press Manual setup
When you press the Manual setup, there will be three options. Pop3, IMAP and Exchange.
Username - your full email address
Password ***** your password
IMAP Server - mail.eclipse.net.uk
Port - 143
Security type - None
Once done, select "Next".
Imap path prefix- INBOX
Once done, choose next. Now it will check for incoming server setting
Your tab is connected to wifi right?
SMTP Server- smtp.eclipse.co.uk
Require sign-in should NOT be selected.
Okay. Fill in the details. Everything is written above
Yes press continue
Peak Schedule- Every 15 minutes
Off- peak schedule- Every 15 minutes
Check Sync Email
Uncheck Send email from this account
Notify me when email arrives
Check automatically download attachments
Ian what happened?
I am sorry the message was for some other customer.
Enter both the fields.
And press Next
Its upto you. Leave the optional field blank. And type your name
Your Email will then be downloaded to your device. This may take some time, depending on your connection speed and the size of your email.
Turn off your device and then turn it back again
Go to Settings. Add acount.
What is your email id?
No I mean what is your email username.
Everything has been setup correctly. I don't know why your email is not set up. Try this last thing. From Settings, go to Add account
Enter your username password. Then Manual Setup. Then POP3
Username - your full email address;
POP3 Server - mail.eclipse.net.uk
Port - 110
Tell me if you get the error which you got earlier
No. Don't tick it
Did your tab checked for INCOMING SERVER SETTINGS?
Jean, do one thing. Log into your account from computer and check if you are able to sign in ?
The account is already set up that is why it is not setting up through pop3
Delete it once again. And set up through pop3
Jean is your tab connected to eclipse wifi network?
We will start tomorrow from the scratch and then maybe it will be resolved. Fingers crossed. See you tomorrow
Do you have an active mobile internet plan?
Jean do you use mobile internet?
Which mobile operator are you using?
I mean like orange, t-mobile, o2, vodafone etc
Do you have any sim card installed on your tab?
Which network's sim card is it?
See this image.
Who is your network provider?
On your tab, go to
Now tell me what do you see on the list.
That is your wifi network. I was asking about mobile network.
Yes I was asking about that only.
Jean delete the account once again. We will try to set it again.If this time also it fails then you should contact eclipse. Because we are doing everything right from this end.
No I will guide you. Enter your details and tap NEXT
What is it asking?
Got the error or the outgoing server window opened?
This is where the problem is occurring. The server is not responding. pop3 server should be mail.eclipse.net.uk
As shown in this image
Now enter the details as in this image
Tap edit details if you are getting the option
On which page?
If you are at incoming server page then tap next upto outgoing server page
You were entering smtp.eclipse.co.uk ?
The problem is now at their end only. I think you should contact eclipse now. Till then if you want to use the email from tab, then use it from browser of your tab
Yes that will be refunded to you. Have a wonderful evening.
Jean it is my job to help you. I wish I was able to sort your issue out. I hope you didn't had a bad experience.