Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the complete model number written on back of TV?
32E1633DB seems invalid number.
I'm checking Toshiba 32E1633DB model but nothing come up, give me few minutes to check if there is any thing wrong in numbers.
Sorry for the delay, please press Menu/ Home button on TV remote and tell me what options appear on screen?
Isn't it show menu option screen to go into setup menu?
This is odd, I really need correct model number of TV to get related manual for troubleshooting purpose.
Can you give me link of store where you bought it from?
OK, there would be an alphabet or digit missing i model number.
However, when you turn On a New TV, you would get initial/ firs time setup screen where you would need to set current time, location and run auto tuning so TV can scan available channels and save them into memory. It seems this TV has an issue that is why no menu screen or first time setup wizard pop up, return this TV to store to get replacement one which will show first time setup wizard. Channel Scan/ Auto Tuning option has to run in TV to scan available channels through aerial to watch them.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.