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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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My Motorola was doing a clean,when it stopped,and on screen

Resolved Question:

my Motorola was doing a clean,when it stopped,and on screen it says fixing problem
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Liz. Welcome to justanswer.

Restart the phone.

Expert:  nathan_mills replied 1 year ago.

Is it still there on the screen?

nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 1 year ago.
nothing is happening with my phone.
Expert:  nathan_mills replied 1 year ago.

Click the above link which I just gave you

Expert:  nathan_mills replied 1 year ago.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=15db5751-2fee-468b-9d43-8771c7fc8da9

Expert:  nathan_mills replied 1 year ago.

Click it and then press I agree on that page.

Expert:  nathan_mills replied 1 year ago.

Open the file which gets downloaded.

Expert:  nathan_mills replied 1 year ago.

Have you downloaded the file for remote desktop assistance

Expert:  nathan_mills replied 1 year ago.

Are you facing any difficulty in starting the remote desktop session, if yes then tell me so that I can guide you through

Expert:  nathan_mills replied 1 year ago.

Have you tried turning the phone off then On again?

Customer: replied 1 year ago.
MY MOBLE NO IS *********** NOT AS ABOVE.Yes iv switched it on and off still the same,
Expert:  nathan_mills replied 1 year ago.

You said you were performing a clean, Were you using any app?

Customer: replied 1 year ago.
one I that's was downloaded onto the phone
Expert:  nathan_mills replied 1 year ago.

Can you navigate to the menu or icons?

Customer: replied 1 year ago.
NO
Expert:  nathan_mills replied 1 year ago.

Liz can you start the remote desktop session. Press this link below

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=15db5751-2fee-468b-9d43-8771c7fc8da9