Hi Michael. Welcome to justanswer.
Turn off your phone. Now press and hold the power and volume down until a green android bot appears. You will get a list of options. Select clear data by pressing the volume down and then power button to select the option. Reply if you get stuck.
Hi Michael, just checking in. How did things turn out?
If you are having any difficulty in following the instructions then do let me know.
Michael. That`s wonderful. I am glad that I could resolve this issue.
Please rate the chat POSITIVELY by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks
Thanks Michael for the bonus and rating. Good night.