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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a recently received my new Samsung Galaxy J3/6

Customer Question

Hi I have a recently received my new Samsung Galaxy J3/6 cellphone and after inputting info & P/Words find I am unable to unlock screen as keypad does not function properly as shift button is not allowing me to select upper case/lower case and symbol keypad only switches / responds occasionally . I was told to try pressing all three external at once until the phone vibrated without success . Regards ***** *****
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Michael. Welcome to justanswer.

Turn off your phone. Now press and hold the power and volume down until a green android bot appears. You will get a list of options. Select clear data by pressing the volume down and then power button to select the option. Reply if you get stuck.

Expert:  nathan_mills replied 1 year ago.

Hi Michael, just checking in. How did things turn out?

Expert:  nathan_mills replied 1 year ago.

If you are having any difficulty in following the instructions then do let me know.

Customer: replied 1 year ago.
Hi Nathan thanks for advice / help which did unlock screen and is now o.k. This is similar to suppliers lnstruction except they told me to hold ln power off / lower volume & front screen buttons simultainously . Which did not work ! Best Regards ***** *****
Expert:  nathan_mills replied 1 year ago.

Michael. That`s wonderful. I am glad that I could resolve this issue.

Please rate the chat POSITIVELY by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Thanks Michael for the bonus and rating. Good night.

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