Hi. Welcome to justanswer.
Which software were you using to edit the images?
Okay. Which nikon camera are you using?
Are you getting any error like "image cannot be modified"
What is the aspect ratio set right now in your camera?
Carol, While you are in the shooting screen, Press Menu button
Then Shooting Menu- Image size. Now tell me what is the selected size there. It will be 4896x3672, 3264x2448,2272x1074 etc
Change it to 4896x3672
No problem. Tell me you are on which screen?
Now click an image and try to edit it.
Tell me which mode is selected right now.
Make sure it is not Easy panorama or 3D photography.
Check if there is enough free space on the memory card or not.
Connect it to your computer and check how much is left. If you want I can troubleshoot that for you.
Connect your computer, then turn the camera on. Go to the drives and see if you see your camera listed
It doesn't matter. I can check that for you if you want.
Have you turned it on
When you connect it, do you see any notification on the computer?
Press the power button on the camera
Remove the usb cable. Turn off the camera. Connect the cable when it is turned off. Now when the camera is connected to computer, press the power button and check
Can you start the remote desktop assistance. Then I will be able to check everything. We can resume tomorrow. No problem.
Let me know, whenever you will be free
You just open justanswer. Log into your account. And you will be able to see this conversation. Else just drop a mail at***@******.***
Can you tell me when you will be available? In the morning, afternoon or evening?
Hi Carolbeth, Can we start today?