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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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My nikon camera has stopped letting me do the edit photo

Customer Question

my nikon
camera has stopped letting me do the edit photo faciity
Submitted: 5 months ago.
Category: Electronics
Expert:  nathan_mills replied 5 months ago.

Hi. Welcome to justanswer.

Which software were you using to edit the images?

Customer: replied 5 months ago.
The one that's on the camera, I'm trying to edit them just after I TAKE THEM
Expert:  nathan_mills replied 5 months ago.

Okay. Which nikon camera are you using?

Customer: replied 5 months ago.
NIKON COOLPIX P520
Expert:  nathan_mills replied 5 months ago.

Are you getting any error like "image cannot be modified"

Customer: replied 5 months ago.
Customer: replied 5 months ago.
UP UNTIL YESTERDAY I'VE ALWAYS BEEN ABLE TO ZOOM IN AND SAVE THE ZOOMED IMAGE
Customer: replied 5 months ago.
ARE you still there?
Expert:  nathan_mills replied 5 months ago.

What is the aspect ratio set right now in your camera?

Expert:  nathan_mills replied 5 months ago.

Carol, While you are in the shooting screen, Press Menu button

Customer: replied 5 months ago.
I'm not sure how to find that would it be 1080
Expert:  nathan_mills replied 5 months ago.

Then Shooting Menu- Image size. Now tell me what is the selected size there. It will be 4896x3672, 3264x2448,2272x1074 etc

Customer: replied 5 months ago.
4896 x 3264
Expert:  nathan_mills replied 5 months ago.

Change it to 4896x3672

Expert:  nathan_mills replied 5 months ago.

Done?

Customer: replied 5 months ago.
im still trying to get back to that menu i know im hopeless
Expert:  nathan_mills replied 5 months ago.

No problem. Tell me you are on which screen?

Customer: replied 5 months ago.
done
Expert:  nathan_mills replied 5 months ago.

Now click an image and try to edit it.

Customer: replied 5 months ago.
it still wont do it!
Expert:  nathan_mills replied 5 months ago.

Tell me which mode is selected right now.

Customer: replied 5 months ago.
how do you mean by which mode?
Expert:  nathan_mills replied 5 months ago.

Make sure it is not Easy panorama or 3D photography.

Customer: replied 5 months ago.
Its not, its on auto mode
Expert:  nathan_mills replied 5 months ago.

Check if there is enough free space on the memory card or not.

Customer: replied 5 months ago.
how am I going to find out how much space I have? Sorry for being a bit of a spanner
Customer: replied 5 months ago.
Ive got an 8GB card in
Expert:  nathan_mills replied 5 months ago.

Connect it to your computer and check how much is left. If you want I can troubleshoot that for you.

Customer: replied 5 months ago.
I will do that now
Customer: replied 5 months ago.
Its connected now
Expert:  nathan_mills replied 5 months ago.

Connect your computer, then turn the camera on. Go to the drives and see if you see your camera listed

Customer: replied 5 months ago.
I'm on someone else's computer, not my home one
Expert:  nathan_mills replied 5 months ago.

It doesn't matter. I can check that for you if you want.

Customer: replied 5 months ago.
camera is not being listed at all on this mac
Expert:  nathan_mills replied 5 months ago.

Have you turned it on

Customer: replied 5 months ago.
of course
Customer: replied 5 months ago.
It actually automatically turns itself on
Customer: replied 5 months ago.
Well, the charging light does
Expert:  nathan_mills replied 5 months ago.

When you connect it, do you see any notification on the computer?

Customer: replied 5 months ago.
No
Expert:  nathan_mills replied 5 months ago.

Press the power button on the camera

Customer: replied 5 months ago.
The camera seems to turn itself off when plugged in
Customer: replied 5 months ago.
Maybe because its charging it?
Customer: replied 5 months ago.
Can we resume this tomorrow when I am at my home computer?
Expert:  nathan_mills replied 5 months ago.

Remove the usb cable. Turn off the camera. Connect the cable when it is turned off. Now when the camera is connected to computer, press the power button and check

Customer: replied 5 months ago.
Nothing
Customer: replied 5 months ago.
It just charges
Customer: replied 5 months ago.
Can we resume this tomorrow?
Expert:  nathan_mills replied 5 months ago.

Can you start the remote desktop assistance. Then I will be able to check everything. We can resume tomorrow. No problem.

Expert:  nathan_mills replied 5 months ago.

Let me know, whenever you will be free

Customer: replied 5 months ago.
how can i contact you tomorrow?
Expert:  nathan_mills replied 5 months ago.

You just open justanswer. Log into your account. And you will be able to see this conversation. Else just drop a mail at***@******.***

Customer: replied 5 months ago.
will do thanks
Expert:  nathan_mills replied 5 months ago.

Can you tell me when you will be available? In the morning, afternoon or evening?

Expert:  nathan_mills replied 5 months ago.

Hi Carolbeth, Can we start today?

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