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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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My nikon camera has stopped letting me do the edit photo

Customer Question

my nikon
camera has stopped letting me do the edit photo faciity
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Which software were you using to edit the images?

Customer: replied 1 year ago.
The one that's on the camera, I'm trying to edit them just after I TAKE THEM
Expert:  nathan_mills replied 1 year ago.

Okay. Which nikon camera are you using?

Customer: replied 1 year ago.
NIKON COOLPIX P520
Expert:  nathan_mills replied 1 year ago.

Are you getting any error like "image cannot be modified"

Customer: replied 1 year ago.
Customer: replied 1 year ago.
UP UNTIL YESTERDAY I'VE ALWAYS BEEN ABLE TO ZOOM IN AND SAVE THE ZOOMED IMAGE
Customer: replied 1 year ago.
ARE you still there?
Expert:  nathan_mills replied 1 year ago.

What is the aspect ratio set right now in your camera?

Expert:  nathan_mills replied 1 year ago.

Carol, While you are in the shooting screen, Press Menu button

Customer: replied 1 year ago.
I'm not sure how to find that would it be 1080
Expert:  nathan_mills replied 1 year ago.

Then Shooting Menu- Image size. Now tell me what is the selected size there. It will be 4896x3672, 3264x2448,2272x1074 etc

Customer: replied 1 year ago.
4896 x 3264
Expert:  nathan_mills replied 1 year ago.

Change it to 4896x3672

Expert:  nathan_mills replied 1 year ago.

Done?

Customer: replied 1 year ago.
im still trying to get back to that menu i know im hopeless
Expert:  nathan_mills replied 1 year ago.

No problem. Tell me you are on which screen?

Customer: replied 1 year ago.
done
Expert:  nathan_mills replied 1 year ago.

Now click an image and try to edit it.

Customer: replied 1 year ago.
it still wont do it!
Expert:  nathan_mills replied 1 year ago.

Tell me which mode is selected right now.

Customer: replied 1 year ago.
how do you mean by which mode?
Expert:  nathan_mills replied 1 year ago.

Make sure it is not Easy panorama or 3D photography.

Customer: replied 1 year ago.
Its not, its on auto mode
Expert:  nathan_mills replied 1 year ago.

Check if there is enough free space on the memory card or not.

Customer: replied 1 year ago.
how am I going to find out how much space I have? Sorry for being a bit of a spanner
Customer: replied 1 year ago.
Ive got an 8GB card in
Expert:  nathan_mills replied 1 year ago.

Connect it to your computer and check how much is left. If you want I can troubleshoot that for you.

Customer: replied 1 year ago.
I will do that now
Customer: replied 1 year ago.
Its connected now
Expert:  nathan_mills replied 1 year ago.

Connect your computer, then turn the camera on. Go to the drives and see if you see your camera listed

Customer: replied 1 year ago.
I'm on someone else's computer, not my home one
Expert:  nathan_mills replied 1 year ago.

It doesn't matter. I can check that for you if you want.

Customer: replied 1 year ago.
camera is not being listed at all on this mac
Expert:  nathan_mills replied 1 year ago.

Have you turned it on

Customer: replied 1 year ago.
of course
Customer: replied 1 year ago.
It actually automatically turns itself on
Customer: replied 1 year ago.
Well, the charging light does
Expert:  nathan_mills replied 1 year ago.

When you connect it, do you see any notification on the computer?

Customer: replied 1 year ago.
No
Expert:  nathan_mills replied 1 year ago.

Press the power button on the camera

Customer: replied 1 year ago.
The camera seems to turn itself off when plugged in
Customer: replied 1 year ago.
Maybe because its charging it?
Customer: replied 1 year ago.
Can we resume this tomorrow when I am at my home computer?
Expert:  nathan_mills replied 1 year ago.

Remove the usb cable. Turn off the camera. Connect the cable when it is turned off. Now when the camera is connected to computer, press the power button and check

Customer: replied 1 year ago.
Nothing
Customer: replied 1 year ago.
It just charges
Customer: replied 1 year ago.
Can we resume this tomorrow?
Expert:  nathan_mills replied 1 year ago.

Can you start the remote desktop assistance. Then I will be able to check everything. We can resume tomorrow. No problem.

Expert:  nathan_mills replied 1 year ago.

Let me know, whenever you will be free

Customer: replied 1 year ago.
how can i contact you tomorrow?
Expert:  nathan_mills replied 1 year ago.

You just open justanswer. Log into your account. And you will be able to see this conversation. Else just drop a mail at***@******.***

Customer: replied 1 year ago.
will do thanks
Expert:  nathan_mills replied 1 year ago.

Can you tell me when you will be available? In the morning, afternoon or evening?

Expert:  nathan_mills replied 1 year ago.

Hi Carolbeth, Can we start today?