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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I tried clearing a paper jam and my HP7410 all in one

Resolved Question:

I tried clearing a paper jam and my HP7410 all in one printer had turned itself off and won't respond
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Michael. Welcome to justanswer.

You will need to do a reset. Reply so that I can give you the procedure

Customer: replied 1 year ago.
please - currently on my iPhone - do I need to have my laptop which is wirelessly networked to the printer up and running?
Expert:  nathan_mills replied 1 year ago.

Do you want remote assistance? It will require laptop/computer. If you want we can continue here or if you want a fast response then we can connect through the computer.

Customer: replied 1 year ago.
Can do - the wifi button on the printer isn't lit, nor is the power light - is this doable in such circumstances?
Expert:  nathan_mills replied 1 year ago.

Just follow the steps I am providing

Expert:  nathan_mills replied 1 year ago.

Unplug the power cord from the back of the printer and also from the power source.

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Done
Expert:  nathan_mills replied 1 year ago.

Okay. Now take one end the power cord and connect it to the power outlet on the wall directly BUT LEAVE THE OTHER END OF IT UNPLUGGED (The one which is connected to the back of the printer.)

Expert:  nathan_mills replied 1 year ago.

While the cord to the back of the printer is still unplug, hold the # and 6 from the keypad on the printer.

While holding # ***** six, reconnect the power cord to the back of the printer and after 2 seconds release # ***** six.

Expert:  nathan_mills replied 1 year ago.

Wait for 5 seconds for printer to turn on. If the printer won't turn on, try to press the power button.

Customer: replied 1 year ago.
Done - coming on
Expert:  nathan_mills replied 1 year ago.

Has it turned on?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Saying semi full reset
Expert:  nathan_mills replied 1 year ago.

Give a print command now.

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Everything is fine now?

Expert:  nathan_mills replied 1 year ago.

Thanks Michael for the rating and bonus. Good night. Cheers!