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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10822
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Smart hub and menu screens do not open. I was watching a

Resolved Question:

smart hub and menu screens do not open. I was watching a channel 4 programme from the smart hub when the screen went black. For a few minutes I could not access the television at all! The television has resumed, but not the smart hub or the main menu? subsequently, I cannot check my network status.
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Could you please get me the model number written on back of TV?

Thanks.

Customer: replied 1 year ago.
ue40es5500k
Expert:  Shahid replied 1 year ago.

Thanks for the info.

- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Expert:  Shahid replied 1 year ago.

Phone call assistance would cost you additional $26, please confirm to proceed.

Customer: replied 1 year ago.
thank you I know I should have tried this earlier!! all ok now
Expert:  Shahid replied 1 year ago.

Excellent, glad to know the problem is resolved and it wasn't complicated issue. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

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